Customer Service Representative

nVent

3.9

(12)

Anoka, MN

Why you should apply for a job to nVent:

  • 4.3/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 83% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are led by women at the highest levels including CEO, CFO & CHRO—and promote female leadership & gender equality throughout our org
  • Our Global Women’s Network ERG offers education, networking, development and business opportunities for women at all levels at nVent
  • 6 weeks paid parental leave + 5 days of paid caregiver leave + care solutions to assist with backup care and eldercare (US only)
  • #R14068

    Position summary

    proof of delivery and/or expediting shipment as needed.

    • Identify key components to assist customers in part replacements

    • Ensure all customer requests are responded to in a timely and professional manner

    • Maintain high level of performance by meeting team key performance indicator (KPI) goals

    YOU HAVE:

    • Associate's degree or equivalent work experience

    • 2+ years of customer service preferably in a call center and/or manufacturing environment

    • 2+ years of Microsoft Office or equivalent tools experience required

    WE HAVE:

    • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

      • At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.

      • We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

    • Commitment to strengthen communities where our employees live and work

      • We encourage and support the philanthropic activities of our employees worldwide

      • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

    • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

      • Innovative & adaptable

      • Dedicated to absolute integrity

      • Focused on the customer first

      • Respectful and team oriented

      • Optimistic and energizing

      • Accountable for performance

    • Benefits to support the lives of our employees

    At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

    #LI-JT1
    #LI-Hybrid
    #LI-INDOTH

    Why you should apply for a job to nVent:

  • 4.3/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 83% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are led by women at the highest levels including CEO, CFO & CHRO—and promote female leadership & gender equality throughout our org
  • Our Global Women’s Network ERG offers education, networking, development and business opportunities for women at all levels at nVent
  • 6 weeks paid parental leave + 5 days of paid caregiver leave + care solutions to assist with backup care and eldercare (US only)