Senior Product Business Analyst

New York Independent System Operator



Rensselaer, NY

Why you should apply for a job to New York Independent System Operator:

  • 5/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.


    Position summary

    document functional and technical business requirements into IT solutions for assigned Product Group, ensuring successful completion of IT projects to meet deliverables and customer expectations on time and within budget and provide technical expertise to support the objectives of assigned Product Group.

    Must be a self-motivated professional, able to work independently, with proven record of achieving results on cross-functional teams. Have experience working in a dynamic changing environment, with a commitment to providing value-based customer service and ability to anticipate and address customer needs. Display a clear understanding of internal and external stakeholder needs. Must possess subject matter expertise in multiple functional areas. Have experience in managing multiple competing priorities, use of good judgment, problem-solving and decision-making skills and a thorough knowledge and experience with Software Development Life Cycle (SDLC) methodology.


    • Serve as lead subject matter expert (SME) in the development of business requirements to support product development and enhancements.
    • Lead requirements elicitation for multiple, large, complex, cross-departmental, multi-phase and multi-year projects and initiatives as assigned.
    • Partner with Market Design Specialists on designing technologically feasible, functional solutions which meet Business and Market Participant needs within regulatory frameworks and software capabilities.
    • Provide technical expertise to the Product Manager in the development of business cases to support product enhancements and longer-term product planning efforts.
    • Organize business requirements into technical options; develop business concepts of operational documents, use cases and presentation materials, which include a summary of the user specifications, cost estimates, timelines, and other related information.
    • Lead timely delivery of requirements in the context of project commitment, milestones and deliverables ensuring requirements support execution timeline and deadlines are met.
    • Develop and apply knowledge and expertise, in supported NYISO Business Areas and related software applications, to develop solutions that meet the Business need and project commitments on time and on budget.
    • Identify, report, mitigate and escalate potential risks and issues related to project scope and/or timeline to Management, as appropriate.
    • Actively engage in development of mitigating strategies for identified risks and issues and in getting buy-in from Business Owners, IT and NYISO Management, in order to keep projects on track.
    • Develop and maintain a productive working relationship with project sponsors, project administration, customers and key system users and provide continuous support to NYISO Product and Project Managers supporting the development of product vision and project execution.
    • Facilitate collaboration among diverse teams, ensuring consensus and alignment.
    • Foster effective communication between business units, developers, and other stakeholders.
    • Drive decision-making processes by presenting well-articulated recommendations ensuring clarity and alignment.
    • Work with business owners, project sponsors and stakeholders to obtain requirements and achieve optimal solutions which take into account organizational and customers' objectives in the context of regulatory framework and Energy industry trends.
    • Provide recommendations to users/customers in prioritizing new development projects, enhancements for existing systems and system maintenance requests.
    • Assist in the development of statements of work defining the responsibilities, deliverables, acceptance criteria and timelines which outline the working relationship with NYISO business partners.
    • Develop solutions and business requirements that will meet the needs of customers and conform to the principles defined in the NYISO Tariffs and Business and Operational Manuals. Ensure proper requirements traceability through the design, development and testing of project components. Assist in the development of product and customer documentation including tariff language, technical bulletins, NYISO business and Operational Manuals, User Guides and training materials. Conduct workshops with internal and external customers. Share SME knowledge with Business Units and IT partners to build bench strength
    • Participate in testing and debugging activities during implementation and for critical productions issues, if required.
    • Work closely with NYISO consulting organizations developing solutions and business requirements that meet the needs of our customers and conform to the principles defined in the NYISO Tariffs and Operations Manuals.
    • Obtain approval of the business, functional and technical requirements across all business functions,
    • Mentor junior Product Business Analysts
    • Actively participate in Business Analyst Working Group meetings.
    • Support NYISO strategic and business plan objectives.


    • Bachelor's Degree (BS or BA) Engineering, Information Technology or other related technical field required, or equivalent combination of education, training and experience.
    • Seven years of relevant industry-related or professional experience performing increasingly more complex and technical analyses in multi-project environment.
    • Demonstrated success in requirements development process and software development life cycle methodology.
    • Must have in depth understanding of the technology and multi-practice disciplines associated with customer development projects, excellent written and verbal communication skills and knowledge of tools and vendors in the marketplace that provide key functionality to similar environments.
    • Business experience in electric power systems or wholesale electric markets strongly desired


    International Institute of Business Analysis (IIBA) Certificate strongly desired.


    • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of
    • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis. May work with formulaic algorithms and integrals.
    • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
    • Competency in Windows operating environment using MS Office suite of applications to include: Word, PowerPoint, Excel, Internet Explorer. Must have an understanding of functionality of various IT software and hardware architectures and ability to apply that knowledge within the NYISO systems and wholesale energy
    • Proficiency with data mining tools; able to perform simple queries to select relevant data from large data set and perform complex analyses on this data
    • Strong knowledge of the Software Development Life Cycle (SDLC) and its phases.
    • Familiarity with market design concepts, energy markets, and regulatory frameworks.
    • Excellent analytical, problem-solving, and communication skills.
    • Ability to work independently and as part of a cross-functional team.

    Please note this role will be filled at the level appropriate with the candidate's experience and qualifications.

    The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

    The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs.

    All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

    The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

    Salary Range

    $87,000-$145,100 USD

    Why you should apply for a job to New York Independent System Operator:

  • 5/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.