Senior Manager, Collections

  • Experience 0-5 Years
  • Category Operations
  • Location Arlington, VA

Job Description

We're seeking a Collections Specialist who has a genuine desire to help small business owners. You will build and foster relationships will business owners who have borrowed working capital from OnDeck and are seeking repayment assistance.

Department summary:

Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most friction-less and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.


  • Own the creation, establishment and success of the Virginia collection team
  • Establish, administer, and maintain metrics to measure and track performance of the team
  • Measure performance against standards and drive continuous improvement.
  • Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the group’s functions
  • Drive innovation across the total delinquency cycle ranging from past due collection dialer calling, skip tracing, bankruptcy and litigation activity
  • Track and report on bad debt write-offs. Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt.
  • Be energized by an entrepreneurial environment, which is persistent and resilient.


  • Experience managing a predictive dialer Collections environment that uses models to determine queuing priority
  • Experience developing and A/B testing collection contact and scripting strategies
  • Knowledge of compliance and risk management aspects of commercial lending operation
  • Strong business mind and experience managing to metrics
  • A love of data and a desire to find new ways to incorporate it into an existing process
  • Strong track record managing a collections or loan servicing team
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