Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
With rapid growth comes an influx of revenue! Openly is seeking an experienced, person-centered and culture driven Billing Team Manager to join our operations team. The ideal candidate is highly skilled in managing a team responsible for financial and premium billing and demonstrates strategic vision. This role requires a process-minded, self-motivated, curious, and high energy individual who can efficiently thrive in a fast-paced, performance driven environment.
Effectively supervises team members to achieve timely, accurate, and quality outcomes of multiple billing and collection activities
Coordinates daily departmental operations, ensuring organizational quality and compliance standards are met
Trains and develops team members to ensure expertise and knowledge is well rounded across the team
Approves write-off requests and premium refunds to our policyholders
Improve service standards and recommend improvements to workflows and billing system enhancements that will forward achievement of department objectives
Serves as the subject matter expert with the Product Management and Engineering Team to strategically plan billing system features
Identifies, provides rationale, and benefits of process improvements
Partners with Manager to review vendor contract terms and aptitude for contract renegotiations
Assists in the monitoring and managing the departmental operating budget
Serves as liaison to other internal and external departments to ensure efficient operations
Help support different teams including Agent Experience, Finance, Accounting and Business Development Teams
Ensure cooperative team environment by:
Effectively communicating with team members about department and company initiatives
Adjusting procedures as necessary to create process efficiencies
Encouraging constructive feedback from staff and between team members
Benefits & Perks
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
Openly is proud to offer innovative, comprehensive homeowners insurance, wrapped in modern convenience. We arm agents with the tools necessary to serve up a world class customer experience.
We've designed our hiring process with you, the candidate, in mind. At every step, you have the opportunity to present your strengths and learn more about what makes Openly a great place to ...