#2024-11765
ations (i.e., VoIP telephones) and voicemail systems.
Analyze and forward support issues that cannot be addressed by the Service Desk to appropriate IT personnel.
Install, configure, and test laptops/desktops, mobile devices, peripherals and software.
Responsible for new user setup including user account creation and image-based hardware deployments.
Maintain inventory of hardware devices and software licensing.
Educate staff on appropriate use of hardware and software to prevent errors and promote efficiency.
Complete assigned company-wide rollouts of upgraded desktops, laptops, monitors and other computer equipment
Knowledge of Active Directory, DNS, and DHCP
Perform account administration for internal Optiv applications.
Develop and update help desk documentation and procedures.
Assist employees using Microsoft desktop operating systems (Windows 10 and 11) and applications. (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Develop technical knowledge and troubleshooting skills on the Optiv internal applications and IT environment.
Perform other duties as assigned.
What we're looking for:
Bachelor's degree preferred or an Associate degree (A.A.) or equivalent from two-year college or technical school in Computer Science, Information Technology or other related field; or equivalent combination of education experience required.
Minimum 5 years of general Help Desk experience in an enterprise environment required.
Experience supporting Windows desktop operating systems required.
Experience supporting Microsoft Office required.
Experience using Service Now required.
Working knowledge of OS image creation and deployment concepts and best practices required.
Working knowledge of laptop/desktop/peripheral hardware required.
Willingness and ability to take call after hours and on weekends required.
Excellent written and verbal communication skills with a focus on providing clear, concise and professional documentation for areas of assigned responsibility required.
At least two relevant Microsoft or CompTIA certifications preferred.
Working knowledge of Active Directory preferred.
Working knowledge of networks and network cabling preferred.
Working knowledge of Intune/Autopilot software deployment mechanisms preferred.
Valid Driver's License
Ability to work greater than 40 hours per week as needed.
Ability to lift up to 50 pounds.
High School Diploma or Equivalent Experience
Canadian Citizen or Canadian Permanent Resident Card.
Eligibility to obtain Government of Canada Security Clearance
What you can expect from Optiv
A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.