Program Management, Manager- Hybrid-Remote

Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Technical Projects (27163)

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.

Browse The Aisles  

The Program Management Manager role will be responsible for providing thought leadership and guidance for critical programs within PDL. This role is responsible for cultivating shared practices, designing, and implementing a repeatable program management framework and sits within the Technology Business Management team (TBM).  The overall mission of the team is to provide solutions and services that enable Technology Leaders to make timely, data driven business and strategic decisions.  The TBM team supports five core pillars of business management focused on planning & analytics, portfolio management, governance, program management, and knowledge management & communications.  The ideal candidate will possess a unique blend of business and technical acumen, a big-picture mindset and the drive to deliver results. This role will work in close collaboration with Business, Technology and Finance professionals at all levels within the organization. 

Recipe for Success - What's “in store” for the role  

Program Management 

• Cultivate shared practices: responsible for designing and implementing a repeatable program management framework while advancing the program discipline and operational effectiveness by supporting continual evolution of our processes. 

• Create Work Visibility and Buy In: Develop clear reporting and measurement strategies for all programs within your team tailored to multiple levels of the organization from executive leadership to individual contributors 

• Identify Risks and Remove Blockers: Work with the team to better identify risks and blockers on an ongoing basis across all programs. Ensure risks have mitigation plans and assist your team in removing blockers they encounter. 

• Coach PMs through the PM process, delivery of projects negotiations, hard conversations, issue management and relationship management activities. Serve as a first point of escalation for program managers. 

• Responsible for successful formation and delivery of key strategic initiatives through development of a clear vision of what determines a successful solution  

• Drive alignment across all program portfolios coordinating with portfolio managers to identify, define, prioritize, and deliver programs that drive value and are aligned to strategic priorities  

• Report on actual & forecast spend, dependency management, program risks and mitigation plans, coaching Agile teams, communicating to executive stakeholders and building & maintaining program metrics. 

• Manage change and take active leadership in timely decision making  

• Demonstrates ability to see cross-functional impacts of decisions, project plans and execution. 

• Understands business objectives of the program and assumes personal accountability for success of the program against those objectives 

• Demonstrates advanced understanding of development processes and product launch scope and activities. Uses experience and knowledge to identify and recommend process improvements. 

• Understands customer needs and reflects those needs in the support provided. 

• Process Improvement 

• Build professional relationships and work collaboratively across functions to share knowledge and deliver results; actively solicit feedback and participate in initiatives. 

• Demonstrate leadership supportive of a collaborative team culture and provide guidance to Analysts  

• Support the implementation of Technology Business Management process improvements and standard tools to establish best practices for continued organizational growth. 

• Participate in creating designs and guidance on KPI metrics, future state plans, tooling solutions, and business processes.  

• Manage a strong base of financial information and foundation for effective decision-making by leveraging people, processes, and tools, aiming to identify opportunities that enable cost optimization and efficiencies. 

• Support internal stakeholders in their efforts to improve Technology performance and bring maturity to TBM activities supporting Technology and financial performance. 

Reporting and Communications 

• Manage stakeholder communications. Set and continually manage expectations. 

• Ability to gather and analyze statistical data, generate reports, and to develop and deliver presentations. 

• Create compelling presentations and publishing ready communication materials for Senior Leadership updates and department wide consumption 

• Challenge the status and drive changes to improve business performance and productivity.  

• Manage issues/risks, quality resources, dependencies, and partners, and escalate, if necessary, in a timely matter 

Collaborating and Influencing 

• Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles 

• Gives practical support and guiding principles for growing capabilities 

• Systematically develops employees through stretch assignments with specific competency development goals 

• Uses informal and structured approaches to career development to focus on individual improvement over time 

• Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared 

• Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people 

• Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership 

• Acts to surpass goals, seizing opportunities to push the envelope 

The Essentials In Your Cart - The required ingredients  

• 6+ years of relevant work experience  

• Experience in transformation and change, both within organizational mindset and in process/programs 

• Strong understanding of Program Management disciplines, best practices & executive reporting 

• Strong understanding of the software development lifecycle, including both traditional waterfall and Agile delivery 

• Outstanding written and verbal skills  

Extra Spices - What you should bring to the table  

• Thrive in fast paced environments, where initiatives are fluid and require constant prioritization 

• Highly motivated self-starter with ability to balance multiple tasks with excellent organization skills and careful attention to detail 

• Strong communicator with managers and non-Technology managers on strategic topics 

• A big-picture vision and the drive to make that vision a reality by leveraging relationships and excellent communication skills. 

• Excellent presentation creation and delivery experience. 

• Specific experience with Jira, Confluence and similar tools and methodologies 

• Ability to deal effectively with all levels of management, employees, and external business contacts while conveying a professional, positive, service-oriented attitude. 

• Continuously knowledgeable about competitive and industry best practices, technologies and features that improve operational productivity, cost reduction and margin improvement. 

• Understanding and experience with Agile development processes and SDLC 

• Broad understanding of eCommerce business processes and interdependencies 

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! Our vision is to become an organization where humanity is universally embraced; Diversity, Equity, Inclusion and Belonging are infused in our business; and our PDL employees are representative of the world and the communities that we serve.

We believe in total wellness, which encompasses a balance of physical, financial, and emotional wellness. No matter where you are on your personal wellness journey, PDL provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy, and an array of voluntary benefits including critical care, pet insurance, and additional life coverage.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Job Requisition: 279391_external_USA-MA-Quincy_1212022