Associate Manager - Transition Management

Overview

The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects.

• This position will be responsible for the successful migration of specified roles into GBS.

• They will work across the team to ensure knowledge sharing and enable the delivery team to be well-prepared for the go live.

Responsibilities

Doing the following for their specific projects, under the supervision of the Transitions Manager

• Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned.

• Provide feedback to TM/s on service design & solution documentation.

• Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)

• Collaborate with TM/s and local site management.

• Monitoring and reporting on transition progress

• Resolving transitions issues, documenting risks, and creating mitigation plans

• Providing a link during the transition between the BSC Knowledge Capture Team, senior-level management, TM, and other stakeholders

• Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)

• Ensure correct application of transition methodology to each transition being managed by the TC.

• Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion.

Qualifications

• Proven ability to work with different stakeholders, excellent stakeholder management, and client handling (domestic & international) skills.
• Excellent communication (written and oral) and interpersonal skills
• Proven ability to manage change in a fluid, dynamic, and evolving environment.
• Track record of excellent project execution/delivery preferred.
• Understanding of metrics, process improvements, lean, and six sigma would be helpful.
• Proficient with MS Office - MS Excel and MS Powerpoint.
• Preferred:
• 1 to 3 years: Minimum 1-2 years of relevant experience in a similar position (TS/Manager/ Project Manager) in an international SSC or BPO environment
• 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC, operations expertise in HR/FP/Sales/Mktg for tower alignment.