PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
We are looking for a **Customer Support & Trade Promotion North America-Latam Manager
Lead Contact Center PBNA Operation's Day to Day
Guide and coach front line supervisors
Lead Trade Promotion team and support prices setting
Take steps to balance interactions flow and other workload across all representatives available.
Ensure SLA and OLA compliance by
Monitor all escalation queues to ensure hand-off times between Tiers and locations.
Align operation standards with PBNA customers
Implement processes enhancement
Provide both strategic guidance to key stakeholders, while deploying a pragmatic approach to ensuring end customers requirements are accomplished
Experience supervising a large team at least 4 years as a team lead - experience in a customer service/sales environment
Accounting, Business Administration, or equivalent Bachelors' degree
7 - 8 years of relevant professional experience
Proven work experience related with Sales/ Voice Services/ Functional sales areas.
Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook
Advance English oral and written communication skills is a must.
Customer focused, adaptable, strong follow up and organizational skills
Goal-oriented with the ability to work under pressure in a fast-paced, changing environment; adapt as necessary to meet new challenges and initiatives; ability to manage multiple priorities simultaneously.
Openness to constructive coaching and ability to implement recommended best practices to achieve performance objectives
Ability to adjust to constantly-changing technology, processes, and team structures
In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization. If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.
¡Thank you so much for your interest in PepsiCo!
Eligibility Criteria for internal candidates:
Maternity leave coaching
Backup child care
Onsite child care
Child care subsidies
Unconscious bias training
Remote work policy
Short term disability
At PepsiCo, we encourage our associates to courageously engage and drive change. Whether that’s standing up and speaking out, sharing opinions or experiences, or creating an environment conducive to dialogue.
Our associates are invited to participate in employee resource groups (ERGs) to help drive a culture of diversity, inclusion and engagement. We support their collective efforts by ...