PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
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Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
Now we are looking for this position:
ITSM - Service Manager - Config & Data Specialist
Work closely with Senior stakeholders across the organization as a thought leader on ITIL process re-engineering and continuous improvement for Configuration Management and Data Governance of CMDB.
Evaluate IT Config Management processes regularly, especially Knowledge Management (KM), Asset Management and identify areas where the targeted process metrics are not reached, and hold regular benchmarking, audits, maturity assessments, and reviews
Documenting, analyse, and re-designing key processes across functions and Sectors to realize efficiencies.
Continual service improvement - define processes across the technology teams to ensure our contractual commitments, SLAs and KPI to customers are always adhered to
Ensure processes and procedures are aligned to ITIL best practices and remain fit for purpose
Work with teams to assist in identifying Gaps in Configuration Management, CMDB health, CMDB Accuracy and correctness.
Working with multiple internal delivery units and/or third parties to provide a total solution
10 - 14yrs experience and must possess an understanding of the ITIL framework, and an ITIL expert certification is strongly recommended (ITIL v3 certification and /or ITIL v4).
Successful candidates should possess a deep understanding of all key processes, especially Configuration Management, Asset Management and Data Governance/Data Stewardship.
High-level understanding of the Service Now platform capabilities, particularly CMDB, Discovery.
Must possess a high degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively to all levels
Effective managing conflict situations & representing position with supporting evidence and rationale
Ability to represent complex topics verbally and visually to leadership in a concise manner
Ability to simplify process / challenge others to think through complex processes to drive simplification
Broad understanding of the current and emerging IT Service Management trends and developments in Asset Management, Configuration Management and Data Governance.
Sound knowledge in IT Operations including infrastructure and application systems.
Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers, and Senior Management
Conceptual Selling (Capable)
Deployment Planning and Execution (Capable)
Program/Project Management (Capable)
Relationship Management and Service (Advanced)
Technology Innovation (Capable)
PepsiCo Business Expertise (Capable)
Leading Change (Capable)
Verbal Communication (Advanced)
Written Communication (Capable)
Financial management (Some Experience)
Risk Management (Capable)
In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization. If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.
¡Thank you so much for your interest in PepsiCo!
Maternity leave coaching
Backup child care
Onsite child care
Child care subsidies
Unconscious bias training
Remote work policy
Short term disability
At PepsiCo, we encourage our associates to courageously engage and drive change. Whether that’s standing up and speaking out, sharing opinions or experiences, or creating an environment conducive to dialogue.
Our associates are invited to participate in employee resource groups (ERGs) to help drive a culture of diversity, inclusion and engagement. We support their collective efforts by ...