Product Design & Excellence Sr. Director

Overview

This role can be based in our US hub locations: Plano or Purchase

About PepsiCo:

PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than $1 billion each in annual retail sales. Our main businesses - Quaker, Tropicana, Gatorade, Frito-Lay, and Pepsi-Cola - make hundreds of enjoyable foods and beverages that are loved throughout the world.

At PepsiCo, you get the best of both worlds: an entrepreneur's mindset plus reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life's work. Bring your unique perspective. Bring curiosity. Bring ingenuity, and drive. We'll give you a platform to be daring on a global scale.

About Global Business Services (GBS):

PepsiCo is working hard to become Faster, Stronger and Better, and Global Business Services (GBS) is one of the strategic levers driving that ambition forward. Sitting beneath the 'Stronger' banner, the GBS model is not new to PepsiCo and builds upon longstanding efforts to centralize fragmented and duplicative processes and work. GBS aspires to be a trusted partner within One PepsiCo, leveraging our scale globally to build capability and deliver quality service locally.

GBS locations around the world are home to PepsiCo associates, and that collective expertise is helping to simplify how we get work done, using our scale to drive a competitive advantage while elevating capabilities across PepsiCo.

GBS supports PepsiCo's business strategy, and the activities being delivered by our teams at GBS locations are helping us to work smarter, improving the user experience, and driving greater standardization so more can be reinvested to fuel further growth.

Digital Factory Overview:

The Digital Factory is an end-to-end ecosystem focused on re-imagining the way we do work globally supporting Global Business Services (GBS) and operating businesses across sectors to optimize processes, and digitize capabilities, reports/analytics, experiences, and services.

It is a centralized function that works with businesses, sectors, markets, and regions to develop and deliver scalable digital solutions.

This factory leverages a core set of integrated technologies, such as AI, ML, RPA, Conversational AI, etc. to digitize processes, reports, and capabilities across the value chain.

The Role:

As the Product Design & Excellence Lead, you will execute end-to-end product design for new digital products, processes, and reports. Also, you will research, brainstorm, conceptualize and design powerful, effective, and digitally enabled user-centered solutions and act as an advocate for the end user in all product design decisions. Develop and implement design standards and best practices for digital product development to ensure consistency is also a main focus for the person that leads this agenda.

Responsibilities

• Oversee all digital product design efforts across GBS and Digital Factory.

• Define standards for GBS Digital Factory user experience and acts as an advocate for the end user in all product design decisions, personas, user experience and journeys.

• Bring thought-leadership for optimal product design, including maintaining deep knowledge of emerging trends and latest technologies.

• Build a scalable foundation for product designs that are data-driven, simple and intuitive with compelling user experience and achieve targeted benefits; constantly evaluate digital experience infrastructure to identify enhancement opportunities.

• Manage a team of product designers ensuring each of their individual product designs map up to the broader digital design standards.

• Collaborate with functional heads to understand business vision and goals and translate it into unique and impactful product experiences - primary conduit between Business / Function and digital factory.

• Closely work with Automation and Reporting Factory to ensure agreed design follows the development lifecycle and act as an interface for the development and testing team.

• Collaborate with business partners (IT and D&A) to evaluate digital concepts, opportunities and vendors to assess their value and how they best fit into the existing ecosystem of solutions.

Qualifications

• Prior experience leading or managing a team of product designers, developers, or project managers.

• Prior experience in designing E2E digital journey, including ideation, validation, development and delivery.

• Experience planning and conducting both quantitative and qualitative user research at all stages of product development.

• Experinece in leading large scale digital transformation programs involving design, development and delivery of digital products using integrated set of technologies followed by change management and digital adoption.

• Strong problem solving and communication skills with ability to articulate design vision to business users.

• Strong collaboration and experience working with global teams and ability to navigate multiple stakeholder groups.

• Prior consulting experience focused on large scale digital transformation, customer journeys and digital adoption.

Innovation that reshapes you too.

With every project, your expertise and thirst for technology will grow.

• Become a thought leader through formal and informal learning.

• Explore new technologies that underpin your solutions.

• Use your unique talents on all kinds of projects at any one time.

• Be empowered to work at speed on what you do best.

• Revolutionize global processes and inspire us all to embrace technology.

• Deliver work with a real-life impact on how GBS operates worldwide.

• Progress with a global leader who shares your obsession with innovation.

• Work with tech leaders in a team where every idea's welcomed, every opinion accepted, and everyone gets the support to enjoy life in and out of work.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement