Customer Technical Support Representative
Kanawha County, WV
Business Group Highlights
Civilian, State and Local
Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.
Perspecta has an upcoming need for aCustomer Technical Support Representativein South Charleston, WV.
Provide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure problem has been resolved.
Update the knowledge base with process changes and recommended solutions. Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.
A High School Diploma or equivalent, plus a minimum of 1 years of experience.
College experience a plus.
- Prior Help Desk experience preferred, extensive knowledge of MS Office (2007 to present) beyond basic personal use required.
- Familiarity with technical infrastructure to include LANs, WANs, and servers.
- Experience with virtual private networking a plus.
- Respond to inquiries from customer regarding request, incidents or problems.
- Document all aspect of the interaction in the ticketing system.
- Maintain a pleasant demeanor with all customer.
- Immediately escalate any issue identified as security related.
- Ability to conduct meaningful Knowledge Base searches in order to pull the correct information for the problem presented.
- Show respect and courtesy to all customer.
- Ability to remain calm and focused when dealing with difficult customers.
This position requires United States Citizenship and eligibility to apply for/obtain a**Clearance.**
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.
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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)