Desktop Support Technician
Business Group Highlights
The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.
We are searching for a solution-focused Desktop Support Technician, in a cybersecurity environment, who will provide technical hands-on, systematic support. The Technician will receive IT-related concerns/tickets and proceed to diagnose and resolve issues. The candidate will also ensure the regular maintenance of the IT infrastructure, be highly skilled in the setup and upkeep of computers and their networks. In this role, youll demonstrate a sound knowledge of infrastructure support, troubleshooting activities as well as interacting directly with operation systems, hardware and software to provide updates. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. In addition, you must be demonstrating the patience to communicate with a variety of interdisciplinary teams and wide range of stakeholders.
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
Receiving and documenting requests for support.
Deciding on the most suitable ways of providing aid.
Delivering IT and related assistance upon request, or as you deem suitable.
Configuring new desktops, routers, modems, and similar devices.
Performing routine inspections and upkeep of existing installations.
Updating computer operating systems and other important software, as needed.
Substantiating requests for hardware and software purchases and upgrades, if appropriate.
Providing suggestions on appropriate training for staff.
Requires High School level plus some advanced training. 2-3 years of experience.
Experience as a Desktop Support Technician or equivalent.
Familiarity with all TeamViewer functions.
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Knowledge of BMC Remedy and similar software
Excellent vertical and lateral thinking.
Superb time management skills.
Clear written and verbal communication.
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.
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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)