Field Support Engineering Technician - SR
Business Group Highlights
The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.
We are looking for an experienced, energetic and motivated Field Service Technician, in a cybersecurity environment, who will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. Provide care of all customer support tickets in various facilities. On-site installation, repair, maintenance, system improvement and testing. Assist in technical and network security problem resolution to end-users (customers) by performing a diagnosis solution. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. In this role, youll demonstrate a sound knowledge of infrastructure support, diagnose and resolve problems quickly. In addition, you must be demonstrating the patience to communicate with a variety of interdisciplinary teams and wide range of stakeholders. The candidate will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software to provide updates.
Provides objective advice, expertise and specialized skills with the aim of creating value, maximizing growth or improving the performance of their clients. May serve in an executive assistant/advisory role to a high level government official in support of large complex programs. Has expertise and operates across one or more industries and variety of services such as business strategy, manpower planning, policy analysis, management controls, information technology, e-business and operations. Primarily concerned with the strategy, structure, management and operations of an organization. Identifies options with recommendations, and/or the implementation of solutions.
Perform customer support tasks
Perform all on-site activities related to installation, repair, management and maintenance
Track and document the progression of the work
Identify all issues
Suggest and implement solution
Operate vehicle in a safe manner
Check and update field automation systems and databases
Adhere to companys given rules and regulations
Team up with colleagues and other team members
Build relationships and trust with customers and clients
Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD.
Experience with managing and preserving technical equipment
Critical thinker and problem-solving skills
Knowledge of BMC Remedy and similar software
Good time-management skills
Great interpersonal and communication skills
Accustomed to using mobile tools and applications
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.
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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)