UC Communications Engineer
Fairfax County, VA
Business Group Highlights
Civilian, State and Local
Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.
Oversees the day-to-day health of the enterprise and customer VoIP infrastructure, with a focus on assuring stability, capacity and organizational productivity. The network is a converged IP network carrying data, voice and video.
Addresses and resolves complex technical problems relating to the installation, upgrade, and daily operation of local and regionally distributed VoIP network infrastructure.
Maintain the existing Cisco VoIP environment consisting of Skype for business & Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) and various model Cisco & Polycom phones.
Interfaces with customers, vendors, and other technical staff to analyze business and technical requirements relating to Perspecta as well as customer network and systems infrastructure.
Works closely with the network engineering Director to establish and deliver consistent technical direction, collect and analyze VoIP performance metrics, establish and enforce service level agreements.
Documents engineering standards and proposals, leads or assists in the development of VoIP architecture/engineering designs, changes, and configuration management.
Assist in evaluating current and emerging network and VoIP technologies, conducts technical assessments, and makes recommendations to Information Technology director and customers.
Strong interpersonal and customer service skills in addition to the ability to effectively manage and prioritize individual projects and tasks. Possess superior written and oral communication skills.
Solid vendor management skills (circuit installation/troubleshooting, product/circuit procurement) are required.
This position is expected to have the equivalent skills of Cisco CCIE Collaboration, or CCNP Collaboration with a minimum of 8 years of experience. This position must have the ability and desire to work in a fast-paced, rapidly changing, collaborative environment, with strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills. The position requires effective written and verbal communications skills, and proven experience with managing and using Dev Ops concepts. Current staffing provides for one individual on shift at all times for this function.
Bachelors Degree and 8 years of analysis related to design, development, and integration of hardware and software to support large scale UC environments
5+ years of experience with delivering VoIP and working in enterprise UC environment
Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya
5+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in an fast paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype
Skillset equivalent to Cisco CCNP Collaboration or higher certification
Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks
Overcoming challenges of IP Telephony and Collaboration Applications
Experience with Agile/DevOps processes
Experience with working in an ITIL framework to deliver enterprise services
What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.
Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.
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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)