Associate, User Success Engineer

Pfizer’s Chief Digital Office (CDO) leads the transformation of Pfizer into a digital powerhouse that will generate patient superior experiences which results in better health outcomes.

The Analytics Experience team, which is part of the Analytics & Data (A&D) org within Digital Health, Medicines, and Artificial Intelligence, is responsible for the creating a seamless experience for analytics experts to harness the potential of big data, machine learning, and interactive analytics through a unified platform across the enterprise – from scientific/clinical to commercial across all Pfizer geographies.

Part of the Analytics Experience team is a User Success team that will be responsible for platform adoption: onboarding, enabling, and supporting self-sufficient analytical users from across the Pfizer business as part of the enterprise analytics platform, Pfizer Insights. Pfizer Insights will be the digital engine that brings together investments we have made into a unified experience for colleagues that take us to the next level of value creation. It powers next generation insights by developing enterprise-grade data foundations, allowing data to flow horizontally, enabling a versatile analytics environment, and embedding insights into day-to-day work to create a digital, data-driven culture.

This role provide technical enablement and will partner with key groups from across the Analytics & Data org and external vendors to ensure that participating analysts and data scientists have everything they need to effectively and efficiently conduct analytics for their user cases. Fast onboarding, ongoing support, training, and robust change-management is critical to their success. You will have the ability to diagnose issues and connect analysts with a comprehensive team of experts to provide the most appropriate support to meet their needs and see that they meet their goals.

ROLE RESPONSIBILITIES

• Effectively partner with A&D groups and apply independent problem solving skills to afford users an effective and efficient pathway to meeting their analytical goals

• Facilitate the onboarding/progression of users via an evolving, automated modular process

• Work with senior managers and project leads to discuss needs/costs relating to licenses, components, and support

• Actively support the enablement of users via:

• Contributing and managing our knowledge base and community forums

• Partnering to offer short term project/solutions support and guidance

• Coordinate and promote training offerings

• Technical Support Liaison

• Up-skill to and maintain ‘expert’ status in one of our core analytical platforms

• Employ ‘creative disruption’ techniques toensure continuous improvement and evolution within our methods and practices

BASIC QUALIFICATIONS

• BS in computer science, data science, /or an engineering/quantitative field

• 0-2+ years of work experience

• Hands-on skills in data engineering, machine learning and/or data visualization skills

• Experience with writing SQL queries on relational databases

• Experience with coding with Python for data analysis, data visualization, and machine learning modeling

• Strong communication skills (written & verbal)

• Experience with analytical problem solving

PREFERRED QUALIFICATIONS

• At least 1 year of experience in the field of data and analytics

• Strong hands-on skills for data and machine learning pipeline orchestration via Dataiku (DSS 9 or 10), or similar, platform

• Strong hands-on skills in Data Visualization platforms (e.g. Tableau, Spotfire)

• Containerization and underlying infrastructure knowledge to support performance and resource optimization is a plus

PHYSICAL/MENTAL REQUIREMENTS

None

None

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Work Location Assignment: Flexible

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

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