Director, Corporate Card and Travel Lead

The Corporate Card and Travel Lead will be responsible for the overall governance and performance of Pfizer's global corporate travel program, enabling global meetings operations using infrastructure, technology, corporate policy – while driving performance, service, and cost management. This lead will also be responsible for the management of Pfizer’s corporate card partnerships and operations. This role requires a highly motivated individual with the capability to manage a global team responsible for $1B+ in travel, meeting, and entertainment spend and more than 400k annual transient travel transactions.

This role will manage a team of 5-10 colleagues. The role will work closely with regional Meetings, External Events, & Travel (MEET) Leads and will report directly to the Global MEET Operations Lead.

Corporate Card

• Lead Pfizer’s corporate card operations, including Travel & Expense (T&E), Purchasing Card, and Meeting Card programs and outsourced resources. Design and execute program strategies, manage account and card controls, direct card application, issuance and closure, and partner with Financial Services for payments and reconciliation. Operationally direct Pfizer’s global corporate card issuer, American Express and other card products, and outsourced resources supporting the card programs

• Lead the global process of collecting commissions from 9,000 hotels globally and over $10M in rebates earned through Pfizer’s travel and meetings activity

• Partner with the global Corporate Card issuer to meet service levels, resolve service issues, and report progress

• Participate in supplier selection activities; drive supply-based optimization for complex categories

Travel

• Manage global corporate travel program of $370M globally; evaluate and monitor market conditions and adjust operational strategies accordingly

• Provide direction to the global Travel Management Company on day-to-day issues, policy updates, process improvements, and industry changes

• Design strategy and lead team to deliver and resolve travel customer service issues (agency, online bookings, hotel, air, rental car, rail, and car service)

• Lead and review global online booking tool functionality and recommend adjustments to support global travel program and ease of use

• Design and implement technologies and infrastructure to support travel and meetings, including both category-specific tools such as PT&E, Engage+, and Cvent, and enterprise technologies such as SAP, Ariba, Fuse, etc. Act as business owner, work with Pfizer Digital, ensure requirements and process changes are incorporated, oversee system access, and implement training for system users

• Support the enhancement and ongoing maintenance of relevant policies and procedures, such as Corporate Policy 301 (T&E), US Field Force T&E SOP, and Corporate Policy 304 (Meetings and Events), and other policies that have travel and/or meetings aspects

• Oversee user-facing Pfizer travel and meetings information and educational and informational content for Pfizer and Global Business Services (GBS) tools

• Be recognized as an industry leader of the external travel and meetings industry  

• Enhance operations through data gathering, performance analysis, operational improvement efforts, and reporting dashboards

• Develop strategies for risk mitigation, business continuity, cost management and operational efficiency

• Benchmark external industry best practices and lead the adoption within Pfizer as applicable

• Partner with the global Travel Management Companies and other suppliers to meet service levels, resolve service issues, and report progress

• Work with external suppliers’ product management teams on future product enhancements, major upgrades, and new ancillary products

Stakeholder Engagement

• Ability to present to executive leadership and manage relationships with stakeholders globally

• Represent customer needs and comments to MEET Lead as appropriate

• Present analytics and data on trends to MEET LT

People Management and Development  and Financial Responsibilities

• Develop high performing team of up to 10 to manage operations globally

• Provide coaching and development for team members through structured process and tools including individual development plans and talent development

• Create a team environment that drives high colleague engagement and adoption of making Pfizer a great place to work

• Manage budget for organization of 5-10 colleagues with influence on $1B in travel costs

Basic Qualifications

• 10 years (9+ years with MBA/MS) of experience in management, travel, meetings, events, oversight of global accounts, and associated compliance controls (incl. audit and/or finance experience)

• Minimum of bachelor’s degree in Business, Finance, or a related discipline

• Understanding and awareness of the technology landscape that supports MEET

• Strong Vendor Management skills

• Strong written and verbal communication skills enabling effective communication with all levels of management

• Ability to lead and motivate others

• Ability to lead a large team 

• Strong accounting, analytical thinking and problem-solving skills 

• Ability to work under pressure and to handle several projects at once

• High level of self-motivation, energy and flexibility

• Highly customer and service minded

• Proven ability to drive continuous improvement. 

• Strong interpersonal and organizational skills

• Management of multiple client stakeholders

• Proficiency in PC skills (MS Excel, Word, PowerPoint) required

• Good organizational skills to coordinate and manage multiple priorities

• Proficient written and verbal skills to enable effective communication with all levels of management

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Experience

• Fluency in English is a must, additional languages preferred

• Design and implementation of global travel card program

• Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

• Proven ability to lead and manage cross-functional, high-performing global teams in a fast-paced, dynamic environment

• Comfort with ambiguity, anticipates changes, and influences direction of innovative sourcing strategies

• Manage global operations team

• Previous experience with pharmaceutical companies is preferred

Knowledge

• Deep expertise and understanding of travel, meetings, events, and card programs

• Recognized as a leader with in-depth knowledge of travel, meetings, and card

• Ability to engage with senior executives to influence decisions

• Expertise in strategy development  and global operational experience

• Budgeting and financial management, scenario planning and forecasting

• Ability to develop strategy for continuous improvement

• Global business strategy management skills

• Project management & communications skills

Last Date to Apply to Job: June 7, 2023

Work Location Assignment: On-Premise. Locations listed are preferred, but other site locations will be considered

The annual base salary for this position ranges from $141,200.00 to $0.00. In addition, this position offers an annual bonus with a target of 20.0% of the base salary. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans. Salary range does not apply to the Tampa, FL location.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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