External Supply Operations Support Manager

Closing Date: 17th January 2023

ROLE SUMMARY

The External Supply Network Design & Performance (ESNDP) group works with a global stakeholder community to drive operational excellence, sourcing, strategy & business innovation for External Supply (ES).  The ES Operations Support Manager role will support the operations group in the execution and management of essential functions, the business program lead/OE Lead on special projects as well as leading process optimization within the Center of Excellence (CoE) team.  Primary role will be to lead issue resolution, cross functional coordination and identifying best practices.  Ideal candidates will have good organizational and communication skills and preferably good digital system knowledge.  Further, the individual must be detail oriented and thrive in a fast-paced, dynamic environment with the ability to respond to multiple, conflicting business needs with urgency and accuracy

The position is an individual contributor role with leadership and engagement with cross functional internal colleagues and external partners (under direct oversight) as well as supporting talent development through mentorship within the CoE.

• Manage cross functional coordination and oversight of CMO data collection to support business program lead/OE Lead special projects.  This includes developing a data collection system, managing the oversight of the CMO data collection and providing clear communication / reporting to meet the key project deliverables.

• Manage and provide SME/Superuser support for key business systems including SAP, Taulia, BT On Demand, P2L.

• Identify, design, and implement technology solutions / process improvements / best practices for support systems in conjunction with other support groups, projects, CMOs and vendors.

  • Support implementation of process changes and guidance to the VSOT, where required.

  • Documentation of processes where they are unclear.

• Establish strong working relationships with the core support groups to ensure speedy resolution to system issues and assist the core groups with the implementation of new systems and upgrades within the business unit.

• Identify, and manage, systems/process training requirements to provide a foundation for Right First Time transactions

• Ability to engage and influence cross-functional team members, even without direct reporting relationships.  Support other colleagues within the Pfizer Refugee Talent program through onboarding, transition support and mentorship. 

Cross functional support will include but not limited to invoice resolution, serialization communication coordination, Import / Export – sample shipments, resolving Get Support requests within External Supply, training compliance tracking, business communications as well as support requests for dashboard and other metrics and analytics in support of VSOTs.

QUALIFICATIONS

Must-Have 

• Minimum bachelor’s degree in Business, Supply Chain/Procurement, Management Information Systems, or Science.

• 7+ years of experience in pharmaceutical or other regulated industry and external vendor/CMO management (depending on degree).

• Project Management experience

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Ability to develop solutions to complex problems which requires the use of ingenuity, innovation, and creativity.

• Strong analytical skills; ability to understand business issues and processes

• Ability to work independently and adaptable to work priorities in response to complex and rapidly changing environment

• Understanding of commercial manufacturing requirements and operations

• Strong business acumen with excellent verbal and written communication skills for a wide variety of internal and external audiences, including senior Pfizer leadership and senior management from external organizations

Nice to Haves

• Experience working with PGS sites / operations, as well as enabling functions (i.e. Quality, Technical, Regulatory, Finance, etc.), managing and leading and/or sponsoring initiatives to deliver value to PGS and Pfizer Inc.

• Experience with the SAP, Taulia, iGES, Tableau, Supply IQ and excellent Microsoft Office suite, basic skills managing SharePoint sites and basic understanding of Visualization and Reporting tools.

• Basic understanding of Agile methodology.

REQUIRED APPTITUDES

• Able to work in a global environment

• Quick to establish trust and respect

• Action oriented and energetic

• Resourceful and avid learner

• Easily make connections; ability to navigate ES organization and operate in a multicultural environment

• Effective oral, written, and interpersonal communications skills are required as well as organizational, planning, and administrative abilities and the ability to coordinate multiple complex projects simultaneously

PHYSICAL/MENTAL REQUIREMENTS

Extensive computer use

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Flexibility to flex hours to support operations located in other regions / time zones.

 
Work Location Assignment: Flexible

Additional Information 

• In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. 

• Please note there is no relocation support available for this position 

​ 

How to apply 

• Make a difference today, all suitable candidates should apply with CV below.  We are looking forward to hearing from you! 

​

Purpose  

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. 

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. 

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. 

Logistics & Supply Chain Mgmt#LI-PFE