Manager, Desktop Streaming Engineer

ROLE SUMMARY

The Enterprise Platforms & Security (EP&S) organization delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer’s enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer's most important information assets through world class controls and protections and enables Pfizer's business results by making security an enabler and not a roadblock to achieving business results.

The Manager, Desktop Streaming Engineer role is accountable for assisting with the end-to-end global service design, implementation, and technical solutions development related to Pfizer’s Virtual Client Computing platforms.  This position is responsible for keeping up with the latest trends and advancements within Virtual Client Computing and evaluating those trends/advancements to determine value of implementation within Pfizer.  The person in this role will strive to become an expert with Virtual Client Computing technologies and will be someone of stays on the forefront of virtualization capabilities.  Persons in this role will manage their own time to meet objectives; forecasts and plans resource requirements (people, financial and technology).  

To succeed in this role, the ideal candidate will have strong business acumen that can be leveraged to ensure technical decisions which support business outcomes and provide the highest quality service delivery to end users.  This position requires the ability to establish close partnerships with relevant Platform Engineering and Operations colleagues to ensure alignment in all areas of development strategy, process, operational needs, and other areas relevant to excellence in the asset lifecycle of assets in the portfolio. 

The ideal candidate will be detail oriented and persistent, with a strong desire to produce quality output. They will be responsible for assisting with the design, development, security, scalability, management and development of continuous integration, release management, code quality and deployment capability for production infrastructure across the platform ecosystem. They will be a champion of innovation, developing resources and processes to adopt innovative thinking and approaches to problem solving. They will take appropriate risks to move quickly, make mistakes and pivot when needed in the pursuit of the desired results. They will leverage industry best practice and experience to provide the best possible end user experience which balances security and productivity.  They will be prepared for the changing and more complex business needs of tomorrow.

ROLE RESPONSIBILITIES 

• Assisting with the lifecycle management of Pfizer’s Virtual Client Computing platforms, including but not limited to architecture, engineering, operational support, roadmaps, plus vendor and stakeholder management.

• Assisting with the management of resources who assist in supporting the Virtual Client Computing Platforms Operations, including but not limited to reviewing the work of others in the department or business line.  

• Design and implement solutions to enable automated Virtual Compute provisioning, maintenance, support, and lifecycle management

• Develop and execute continuous improvement plans based upon analysis of operations data and industry trends

• Create and Manage Related Support Content in Pfizer’s Knowledge Management System

• Service Delivery:  Assist in managing 24x7 global services, continually monitor service quality, and respond to outages or performance issues with a sense of urgency. 

• Financial Management:  Understand the total cost to deliver services, develop realistic plans to achieve budget reduction targets, and regularly monitor financial performance to plan.

• Vendor Management:  Assist the platform owner during negotiations with 3rd party providers to define support requirements, continually monitor service delivery, and be prepared to rapidly transition to alternate service providers to achieve improved performance and/or cost savings. 

• Stakeholder Management:  Engage stakeholders across a global organization, anticipate concerns, and take appropriate actions to achieve service delivery and financial commitments.

• Technical Aptitude:  Rapidly grasp complex technical concepts and anticipate support challenges.

• Virtualization Technology: must possess a working knowledge of the systems, storage, security, and networking in relation to virtualization technologies and cloud-based solutions

• Communication: Exceptional interpersonal and communication skills with the ability to establishrelationships, influence outcomes, and deliver effective presentations to a variety of audiences.  Effectively solicit input and explain difficult concepts as well as influence others to adopt a point of view.

BASIC QUALIFICATIONS 

• B.S. degree in Computer Science, Information Systems, Life Sciences

• 5+ years of experience as an information technology professional in roles such as a software architect and/or developer, systems engineer, computer engineer, engineering lead, technical team lead.

• Experience in an IT environment with progressively increasing responsibility

• High level of energy, ability to manage and gain respect among peers, team, and other stakeholders; be a motivator and thought leader in the organization.  

• Ability to work both independently and in a team-oriented, collaborative environment

• Strong organizational and planning skills, written/verbal presentation, and the ability to present complex technical information, in a clear and concise manner to a variety of audiences, in large and small groups.

• Exceptional customer relationship skills, across technical and non-technical relationships, including the ability to discover the true requirements underlying feature requests and recommend alternative technical and business approaches.

Basic Technical Skills

• Experience with any Virtual Computing Platforms like AWS, Citrix, Microsoft Azure, and VMWare.

• Basic understanding of ancillary technologies, including but not limited to Networking, User Authentication protocols, Exchange ActiveSync, Network File Shares, and Print Services.

• Strong understanding of enterprise operations and service support processes

• Strong understanding of Microsoft’s Desktop and Server Operating Systems

• Proficiency in any of the following programming languages: C, C++, C#, Objective C, Java

• Proficiency in any of the following scripting languages: JavaScript, VBScript, Perl, PHP, Unix Shell

• Systems integration experience

PREFERRED QUALIFICATIONS

• Experience supporting or managing a large-scale fleet of Amazon Workspaces to a globally distributed audience

• 1+ years of experience programming with modern languages such as C++, C#, Java, Python, PowerShell

• Experience managing scaled cloud systems with a focus on operational excellence 

• Experience working with high-availability, distributed systems and services in a hosting environment including hardware, OS, storage, network, and database solutions 

• Experience in the development and rollout of technical operations processes and new services 

• Experience automating deployments and following a continuous delivery and deployment model

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS 

• Domestic and International travel of 5-10%.

Supervision

This is not a people manager role but colleague will need to manage contingent workers supporting the Virtual Computing Platform Service.

 
Work Location Assignment: Flexible

LI#PFE

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Information & Business Tech#LI-PFE