Manager, Global Business Services (GBS) Colleague Services

The Manager, Global Business Services (GBS) Colleague Services is responsible for providing overall support to the VP, GBS Colleague Services.  This includes partnering with the Vice President in leading and managing the change management and strategy business operations model – as well as managing key initiatives across the Colleague Services team such as communications, budgeting oversight and general engagement activities across the global team.  The individual requires an attention to detail, an ability to operate in a matrix environment, and the ability to take charge and lead assigned initiatives.

The role will also coordinate and support all Colleague Services activities across the GBS Strategy with a strong focus on management of the partnership model with appropriate GBS and Human Resources stakeholders, including leading the Colleague Services governance model. 

The position will work closely with the Colleague Services leadership team as well as counterparts in the GBS organization.

Role Responsibilities

The Manager, Global Business Services (GBS) Colleague Services will be a critical team member who will manage efficient operations and execution of assigned initiatives ensuring they are in alignment with the Colleague Services vision and purpose.  The individual will work closely with the VP of Colleague Services and its leadership team members.  The Manager responsibilities will include the following, but are not limited to:

• Establish, maintain, and manage the effective coordination among all stakeholders creating a collaborative network with key internal and external stakeholders
• Proactively escalate and resolve potential issues by calling them to the attention of the department head and identifying potential solutions
• Lead a cohesive approach to key business activities including communications planning, training, and stakeholder management
• Design and manage new approaches to drive engagement and culture across Colleague Services team.
• Work closely with Finance business partner to manage budget priorities
• Collaborate with cross-functional colleagues within Global Business Services and Human Resources
• Lead key initiatives as assigned by manager that support organization building
• Project manage key initiatives for the VP, GBS Colleague Services
• Lead the preparation of VP, GBS Colleague Services communication needs to drive the planning and preparation of all internal, external and stakeholder communication forums including Colleague Services Leadership meetings, Site visits, Colleague Services Business Partner Engagements and Team presentations
• Development and quarterly reporting of Colleague Services annual objectives
• Leading and managing all Colleague Services engagement forums including development of logistics, planning for agenda and effective execution for these forums and driving outcomes
• Evaluation of opportunities and development of proposal for continuous improvement
• Coordinate and connect regional and global GBS objectives across our internal strategy, including driving scorecard of action items, providing VP with updates, and driving strategies and proposal to support progression of key initiatives and objectives

Skills:

• A high attention to detail with a customer service orientation
• Vendor management experience
• Experienced working in a cross functional, matrix organization required
• Strong project management skills and experience
• Ability to communicate in a clear and concise manner across all levels of the organization
• Comfort with ambiguity and the ability to forge ahead on initiatives not done before recognizing there will be obstacles to overcome along the way

Required Basic Qualifications:

• Bachelors degree
• 5 years of experience, in an executive supporting role preferred
• Demonstrated project management experience from project initiation to completion
• Prior success delivering results and working in a highly matrix organization and experience with collaborating across multiple stakeholders to drive results

Preferred Qualifications:

• MBA
• Strong expertise with Microsoft Office programs, i.e. PowerPoint
• Experience in a global business services or shared services organization

Other Job Details:

• Last Date to Apply for Job: February 3, 2023
• Travel 10-15%
• Must be able to work in assigned Pfizer Tampa office 2-3 days per week, or as needed by the business

Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment.  As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.

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