Omni-Channel Specialist

Limited contract via agency

Responsibilities:

Responsible for the below Marketing/Medical Enablement activities:

• Online Promotion Enablement – Support system Deployment
• Email Campaign Management
• E permission
• Samples
• SRT tool management for the above services

Supporting Marketing and Medical on delivering their tactical plans that involve all the Channel enablement services.

Competencies:

 Leads channel Enablement services in markets:

• Enables utilization of portals and websites for patients and/or HCPs to engage with promotional messaging, register to receive follow-on communications and/or access additional products and services.

• Manages email communications to patients & HCPs using Blast Emails and Data-Driven Segmentation target list.

• Drives campaign execution, monitoring and reporting, country channel governance

• Manages SRT tool for CE Vertical services

• Manages the allocation and monitoring of the free sampling in the market

• Identifies opportunities for improving Channel Enablement service delivery through standardization, global guidance, and support for local needs. Ensure effective and compliant operationalization of Digital channels and campaigns across organization, responding flexibly to changing external digital trends and customer needs. Act as  channel subject matter expert.

• Demonstrate to internal customers the value of Channel Enablement services and drive positive customer satisfaction through results.

• Experience leading through matrix working teams

• Willingness and passion to work in an international environment with different cultures

• Experience in building new working group aligned around complex new business needs

• Demonstrated experience in change leadership and change management

• Ability to measure and assess business outcomes of programs delivered

• Strong passion for change and innovation and experience in creating better customer experiences all the time

• Team collaboration spirit and strong  ability to work as a single driver and contributor

• Project management experience

• Proficient in common technical tools (e.g. Microsoft Office)

• Language skills: proficiency in English

• Self-motivated and ability with experience in virtual working beneficial

Please submit your CV in English Only.

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

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