Why Patients Need You

Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

This role supports Pfizer’s Global Business Services organization managing HR, Sourcing and Financial operations.

The ServiceNow Developer will use their passion to learn new tools and techniques and identify needed system improvements. You'll use the Agile life cycle to work with the development team on developing and configuring ServiceNow applications and solutions to implement system stakeholder requirements. You’ll analyze the needs and the environment to help make sure the solution the team develops considers the current architecture and operating environment, as well as future functionality and enhancements.

How You Will Achieve It

• Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
• General support, administration and maintenance of ServiceNow platform and associated applications
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Work directly with end users to resolve support issues within ServiceNow
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configuring and managing Orchestration
• Coordinate application and platform upgrades
• Load, manipulate and maintain data between Service-now and other systems
• Create ServiceNow reports and dashboards

Qualifications

Must-Have

• College degree or equivalent combination of education and experience
• 3+ years relevant experience
• 2+ years ServiceNow development experience
• Experience with web technologies like JavaScript, Ajax, Python, HTML, CSS
• Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace

Nice-to-Have

• Technical understanding of the ServiceNow Service Portal
• Experience working with the ServiceNow Service Portal Configuration: Branding Editor, Page Designer, Page Editor, Widget Editor, and creating new portals
• Experience working with ServiceNow Integration Hub; both utilizing delivered spokes and developing custom integration
• Hands-on experience with the ServiceNow HR Service Delivery
• ServiceNow Service Portal Fundamentals Training, and ServiceNow Certified System Administrator and/or Certified Application Developer
• Familiarity with Human Resources business processes
• Experience with the SAFe Agile methodology
• Ability to work as an individual and in a team environment
• Strong analytical and problem-solving skills
• Strong organization and time management skills

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech