Sr Associate, Solution and Service Management

ROLE SUMMARY

We are seeking a highly motivated individual to join Pfizer’s Digital Solution and Service Management organization.

Our team is responsible for operations of all core digital systems across Market Access and Revenue Management functions globally. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Senior Associate, Support and Operations is a critical role in helping us achieve our mission.

This role will be responsible for managing support and operations of Market Access and Revenue Management suite of applications, will maintain stable, compliant and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities. The qualified candidate will work with assigned technologies, such as Informatica, Model N, Tableau, Salesforce.com, AWS, and others, as well as emerging capabilities including Artificial Intelligence and Robotic Process Automation and integrations with key enterprise and local edge systems. This role will participate and contribute as a team member, manage vendor partner deliverables, collaborate with other support teams, drive continues improvements, and ensure our solutions are supported with the highest level of customer satisfaction.

ROLE RESPONSIBILITIES

With some oversight this role will:

• Accountable for the quality of application support for the assigned Market access and Revenue Management applications. Examples include Global Price Management, Tenders & Contracts System, Flex, Converge Health
• Execute application support and maintenance activities for the assigned application and technology portfolio.
• Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
• Involve in troubleshooting, diagnostics and optimization efforts
• Drives Operational efficiencies through continuous improvements
• Partner with Solution Delivery leads to define and implement supportability requirements and manage transition of projects to long-term support through well-defined support plans.
• Responsible to ensure access to systems and data is compliant.
• Support compliance related activities; including audits, preparation and running disaster recovery procedures.
• Review and approve Software Development Lifecycle (SDLC) deliverables (Change Requests, Requirement Documents, Design Documents, Test Documents, etc.)
• Create, update and maintain support documentation and Work Instructions.

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferably in a Computer Science or other Engineering field.
• 3+ years of experience in a corporate setting with an emphasis on application development and/or application support.
• Must have experience in either Informatica or Salesforce.com (including Visualforce and Apex fundamentals, Web services, SQL, Salesforce Object Query Language)
• Excellent oral and written English communication skills.
• Strong interpersonal, customer service, and relationship competencies.
• Curiosity and willingness to learn application processes, procedures and develop functional competencies.
• Demonstrated knowledge or experience in IT support, Programming and/or Software Development Lifecycle management. Strong technical and troubleshooting skills. 
• Excellent organizational and time management capabilities.
• Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
• Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.
• Proficient - English and Spanish

PREFERRED QUALIFICATIONS

• Experience working in the Pharmaceutical or Life Sciences industry.
• Prior experience in one or more of the following: Global Tenders and Contracting, Model N, Global Price Management, Flex, Tableau, AWS, Oracle, PL/SQL, Shell Scripts
• Knowledge or experience supporting technologies or working in Market Access, Finance, Commercial (Sales and Marketing).
• Regulatory, compliance and risk management knowledge.

#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech#LI-PFE