About the team:

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  

The Pfizer Digital Customer and Commercial Creation Center (C4) team creates technology solutions for our external customers.  This includes all digital (web, mobile, messaging, etc) products, platforms, services and experiences for our multiple customer types.

The Newton Platform team sits in a part of C4 that focuses on platforms and enabling other teams. We are responsible for building automation and self-service tooling that facilitates efficient delivery of mobile apps. We’re composed of multiple self-directed and diverse teams which are distributed around the world.

As a team we understand that building the right solution can be difficult. Therefore, we organize ourselves around goals, and value shipping early and iterating to achieve them. We are not afraid to change direction if our goals are not being met. Our DevOps culture and way of working is fundamental to how we learn and support each other while delivering solutions to our internal users.

Role Summary:

We are seeking a mobile-experienced product owner to join our mobile platform team. This platform supports hundreds of existing iOS and Android apps and is core to Pfizer Digital’s ability to develop new apps and maintain those that exist at global scale. We work with teams building both natively developed apps and, increasingly, apps developed using hybrid technology (Ionic) or built as PWAs.

You will work to deliver developer tooling and our core CI/Quality service that provides the fundamental CI services, checks, balances, at the core of our platform. Your products and services help our mobile app development teams do their jobs quickly and efficiently, with instant feedback on the quality of their work. 

We need you to harness your knowledge of internal customer facing platform products and the wider mobile landscape to help us as we enhance and support our mobile application development platform.

Key Responsibilities:

A normal work week consists of a mix of meetings, managing your services, showcasing your work, and planning. We have multiple calls per week for the team to sync and we do our best to create focus time without meetings. On a regular basis you’ll also have personal 1-1 meetings with your Line Manager to support your own growth in the team. 

As the team is diverse and distributed, asynchronous collaboration within the team is key. You’ll be supported by a Service Executive with planning and prioritization. 

The team take pride in the quality of our delivery practices, breadth of our automated test coverage and the documentation we write. 

You’re successful with your responsibilities if you engage and deliver services with the team in a way that is stable and sustainable. We value predictability and avoid unreasonable deadlines that cause us to rush or cut corners. 

You will lead a team of CI/DevOps engineers, testers, scrum master(s), technical writer(s) to: 

• Define and deliver the CI product roadmap in line with business objectives and wider platform needs. You will work with the Mobile Platform Product Manager to evaluate change to Pfizer’s mobile capability needs based on industry trends; engaging with stakeholders to establish roadmaps meeting current and future needs. 

• Constantly iterate and incrementally improve our products, processes and services 

• Understand new requirements and new technologies and help guide the problem solving and refinement/planning for what your teams need to implement 

• Work with others to foster a high performing and caring culture based on DevOps metrics and feedback loops 

How You Will Achieve It 

• Embrace a DevOps mentality and ensure the model's success, building a culture of shared responsibility and transparency leading to higher quality and quicker delivery of output. 

• Leverage industry best practice and experience to ensure that quality and security is embedded into operating practices. 

• Understand our mobile platform and its place in our organisation. Lead the team to ensure they can decompose functional and technical requirements to tackle complex challenges. 

• Support the practice of modern software engineering, including coding standards, code reviews, source control management, build processes, testing and releasing. 

• Establish close partnerships with relevant Platform Engineering and Operations colleagues to ensure alignment in all areas of development strategy, process, operational needs, DevOps culture and other areas relevant to excellence in the asset lifecycle of assets in the mobile space. 

Qualifications and education requirements (include ‘basic’ and ‘preferred’ qualifications / skills)

We are looking for people with experience in the following areas. All these descriptions are taken from the Skill Framework for the Information Age (SFIA) framework v8.0 

Product Management Level 4 

• Acts as product owner for one or more lower-value products or services. 

• Prioritises product requirements, develops product roadmaps and owns the product backlog. Manages elements of the product life cycle to meet customer/user needs and achieve financial or other targets. 

• Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities. 

• Facilitates uptake of products by developing content, supporting and evaluating campaigns, and monitoring product performance. Rolls out product trials and product launches. 

Service level management – level 7 

• Sets strategies for service delivery that support the strategic needs of the client organisation. 

• Authorises allocation of resources for monitoring service delivery arrangements. 

• Develops relationships with customers at the highest level to identify potential areas of mutual commercial interest for future development. 

• Maintains an overview of the contribution of service delivery arrangements to organisational success. Provides leadership within the industry on the identification of future trends. 

Demand management – level 5 

• Implements demand management analysis and planning activities. 

• Provides advice to help stakeholders adopt and adhere to the agreed demand management approach. Manages the process of integrating demand management with complementary strategic, operational and change management processes. 

• Maintains a register of business requests and routes requests to the right place. Reports on the status of each request. 

• Reviews new business proposals and provides advice on demand issues. Works with business representatives to agree and implement short-term and medium-term modifications to demand. 

Methods and tools – level 5 

• Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. 

• Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Contributes to organisational policies, standards, and guidelines for methods and tools. 

• Implements methods and tools at programme, project and team levels including selection and tailoring in line with agreed standards. 

• Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements. 

Programme management – level 6 

• Plans, directs and co-ordinates activities to manage and implement a programme from initiation to final transition into operational, business-as-usual management. 

• Plans, schedules, monitors, and reports on programme-related activities. Ensures appropriate and effective governance arrangements and comprehensive reporting and communication policies are in place and followed. 

• Maintains an awareness of current technical developments that may provide opportunities to the programmes. 

• Ensures that programmes are managed to realise agreed business benefits within agreed timescales. 

Project management – level 4, with emphasis on Kanban and lean methods 

• Defines, documents and executes small projects or sub-projects. 

• Works alone or with a small team actively participating in all phases of the project. Applies appropriate project management methods and tools. Identifies, assesses and manages risks effectively. 

• Agrees project approach with stakeholders and prepares realistic project plans (including scope, schedule, quality, risk and communication plans). Tracks activities against the project schedule, managing stakeholder involvement as appropriate. 

• Monitors costs, times, quality and resources used takes action where these exceed agreed tolerances. 

Problem management – level 5 

• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. 

• Ensures that such problems are fully documented within the relevant reporting systems. 

• Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. 

• Analyses patterns and trends and improves problem management processes. 

Performance management – level 4 

• Provides operational direction, support and guidance to assigned colleagues. 

• Allocates routine tasks or project work, in line with team objectives and individual capabilities. Monitors quality and performance against agreed criteria to make learning recommendations or to escalate concerns. 

• Coaches colleagues in developing target skills and capabilities in line with team and personal goals. 

• Facilitates effective working relationships between team members. 

Financial management – level 4 

• Monitors and maintains financial records to agreed requirements for compliance and audit. 

• Assists with identifying and calculating process, service, project and component costs for financial planning and budgeting. 

• Collates required financial data and reports for analysis and to facilitate decision-making. 

• Excellent asynchronous collaboration and communication 

We don't expect you to know everything or meet every detail of every qualification level. We want people who are keen to grow and open to learning new things. 

 
This role will require you to have 5+ years of relevant experience which may include: 

• Bachelor's degree in computer science or related field 

• 3+ years’ experience as a product owner or in demonstrably similar and relevant roles 

• 3+ year’s experience in the software development industry as an engineer, project manager, QA or another similar delivery role 

• Evidence of a career with increasing responsibility designing, delivering, maintaining or managing global software solutions 

Additional notes

Why work with us?

Our team only succeed when you do. You’ll have support from your Line Manager and others in our wider team to grow and learn. For example, you’ll be able to spend time and have expenses covered for training or certification that’s relevant to your area.

You’ll also be part of a company that has positive impact on people’s health and wellbeing around the whole world, literally. The solutions our team is delivering support this mission and it’s something we are proud of.

International Travel may be required from time to time.

LI#PFE

Purpose 

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility  

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!  

Equal Employment Opportunity 

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Information & Business Tech#LI-PFE