Enterprise Infrastructure Manager-Response Site Reliability

PNC Financial Services Group



Phoenix, AZ

Why you should apply for a job to PNC Financial Services Group:

  • 4.3/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Tuition-free and other education options available
  • Up to 40 Hours Paid Time Off to Volunteer with Grow up Great®
  • Access to Progyny fertility coverage
  • #133550497

    Position summary

    to bring strong alignment between development and operations to drive continual improvement in our operating environment. The SRC enables a 24x7 support model that integrates all infrastructure and application teams with primary focus on the Virtualization, NAS and Backup Infrastructure to:
    • Identify and permanently resolve events through Event Management
    • Identify and implement automation
    • Improve stability post-release
    • Drive efficiencies and performance
    • Enable change and release management
    • Facilitate capacity management
    • Engineer reliability into the environment

    This position is required to lead the Response Pillars for the SRC. The role will be the leadership that will drive the SRC to help deliver against its Mission. Must ensure the operational teams are addressing the incidents, events, escalations and day/day Stability that is required throughout the enterprise.

    Experienced leader of large technical groups operating in a 24x7 environment with experience managing large Network environments supporting applications, with emphasis on Network products / tools

    • Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
    • Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside Powershell and Linux scripting skills
    • Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
    • Database: Oracle,SQL,Mongo
    • Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
    • Mainframes: JCL, CICS SYSPLEX
    • Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
    • Workflow and Knowledge Management: ServiceNow
    • Collaboration Tools: TrueSight, Big Panda, Jira, and Confluence
    • Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

    Job Description

    • Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.

    • Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.

    • Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.

    • Implements best practices for technology architecture and management.

    • Directs, motivates, develops and oversees the performance of the management team and key staff.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

    • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

    • Live the Values - Role models our values with transparency and courage.

    • Enable Change - Takes action to drive change and innovation that will transform our business.

    • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

    • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.


    Hardware Infrastructure - Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

    Information Security Technologies - Knowledge of technologies and technology-based solutions dealing with information security issues.

    IT Architecture - Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.

    IT Environment - Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

    IT Industry: Trends & Directions - Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

    IT Service Management (ITSM) - Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

    IT Standards, Procedures & Policies - Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

    IT Systems Management - Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.

    System and Technology Integration - Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

    Work Experience

    Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.



    Additional Job Description


    PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

    Disability Accommodations Statement:

    If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    Equal Employment Opportunity (EEO):

    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

    Why you should apply for a job to PNC Financial Services Group:

  • 4.3/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Tuition-free and other education options available
  • Up to 40 Hours Paid Time Off to Volunteer with Grow up Great®
  • Access to Progyny fertility coverage