Senior Specialist, IT Service Management - Production Support

Job Classification:

Technology - Agile, Delivery, & Product

PGIM Private Capital

Manager, IT Service Management (19772)

PGIM is the diversified asset management business of Prudential Financial, Inc. (NYSE: PRU). With $1.5 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the world’s top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firm’s ultimate objective: to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

At PGIM Private Capital (PPC), expertise, analysis, and experience drive everything we do. We strategically target select global markets to offer unique deal flow to investors and prospective issuers. Our team is comprised of bright, focused professionals who collaborate at all levels to manage originations and a private debt portfolio across investment grade, high yield and mezzanine investments. We invest in the potential of our employees by offering them large-scope, small-team emphasis on collaboration, and commitment to a healthy balance between a professional and personal life. We challenge you as an individual so you can make real contributions while you grow your capabilities.

Our Role:

As part of the PPC Information Technology & Services team, we support PGIM Private Capital with both vendor and internally designed applications, processes and reporting.  We are looking for a seasoned, hands-on manager with a strong background in in production and release management to support our team. You will showcase your success through problem solving, issues management, collaboration, ownership and innovation. Your knowledge of process improvement and risk assessment will help keep our competitive edge. This rewarding opportunity will enable you to have an impact in our organization, so if this sounds exciting, then PGIM Private Capital might be your place.

Position Overview:

• Provide comprehensive consultation to business clients and IT colleagues on areas of Production Support
• Work closely with all IT stakeholders (i.e. architecture, BSA’s, project managers, and developers) to drive and own support of the PPC IT&S Requests system ensuing timely resolution of open issues
• Review incidents that arise and determine where enhancements can improve processes
• Research and help evaluate alternative technological options in support of complex business challenges and recommend efficient and cost-effective solutions
• Provide leadership for release management processes
• Ensure end of life technical items are known and incorporated into the project road map
• Support and identify metrics for Key process indicators

Your Impact:

• Partner with internal IT staff to provide timely resolution of production issues
• Partner with PCG business clients to gain an understanding of business requirements with the goal of anticipating business needs
• Provide technical support for production issues resulting from new deployments or other scenarios, and implementing fixes to prevent future outages 
• Recommend appropriate resolutions for incident management
• Act as expert for release management processes
• Analyze business requirements and help to determine implementation strategies 
• Understand and follow the complete Software Development Life Cycle methodology   
• Build and maintain positive relationships with Information Technology team and business partners 
• Manage multiple tasks and projects simultaneously   

Your Required Skills:

• Minimum 8 years of IT Service Management experience
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.  
• Relevant experience in the financial services industry a plus.
• SQL Server development experience required (T-SQL, stored procedures, optimization techniques, SSIS) 
• Knowledge of Salesforce and JIRA are strongly recommended
• Strong interpersonal and communication skills.  
• Ability to effectively troubleshoot and perform root-cause analysis. 

Our Culture:

PGIM is proud of its distinctive and inclusive culture, with a sound reputation for the pedigree and professionalism of its employees. PGIM has a feeling of quality and stability, but at the same time it is forward-thinking and evolutionary in its approach. Employees have a unique opportunity to build their career path by owning their development, their career and their future. As a result, staff turnover is particularly low, and leadership is dedicated to growing talent at all levels within the organization.

The salary range for this role is from $110,00 to $160,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Roles may also be eligible for additional compensation and/or benefits.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement

#LI-MM1

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email [email protected].

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.