Specialist, Service Delivery Management

organizations strategic administration platform.

This is a highly visible platform that supports our U.S. Life, Retirement Strategies, and Institutional business administration functions. The strategic administration platform is a critical component to our success as it supports our current business and our goals and objectives of growing our businesses. As a seasoned technical delivery manager, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong technical insight, as well as a drive for continuous learning.

This is a critical technical role with responsibility for the oversight of our infrastructure and vendor resources that underpin the foundation of our strategic administrative platform. The Specialist, Service Delivery Management will partner with the PO and have input into discussions around options and trade-offs, assist in decisions that reduce impact to our current business. Along with partnering closely with the teams Product Owner, you will be expected to solve unique and complex problems that have a broad impact across our U.S. business lines.

Location is Newark hybrid (minimum of 2 days/week in office).

Here is What You Can Expect on a Typical Day

• Execute on the PO's strategic vision for the platform, while maintaining support of the Legacy implementation

• Provide constant feedback to the team and offering up improvements that stabilize the existing implementation

• Collaborate with the PO and team members to define the backlog that supports the Legacy platform enhancements and future strategic needs

• Understand the system end-to-end and deliver robust solutions that bring about business impact and support the goals.

• Implement automated DevOps enhancements to streamline deployments

• Bring a strong understanding of relevant and emerging technologies, provide input and coach other team members and embed learning and innovation in the day-to-day

The Skills & Expertise You Bring

• Bachelor of Computer Science or Engineering; or experience in related fields

• Knowledge of full software development life cycle (SDLC)

• Prior hands-on experience with supporting vendor relationships and technical resources

• Proven ability to execute and deliver results

• Experience in working with DevOps automation tools & practices

• Excellent problem solving, communication and collaboration skills; enjoy learning new skills.

• Proven ability to work effectively by leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization

• Strong belief in a non-hierarchal structure of collaboration, transparency and trust

• Ability to find creative solutions and drive out of the box ideas

• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches to effectively lead the team

Knowledge of

• Cloud Computing: Understanding of AWS, Azure or GCP a plus

• Programming Languages: .Net, Powershell, Python, Java or JavaScript

• Data Store: Relational Data structures, MSSQL

• Application Programming Interfaces (APIs): Concepts, Web Services, Rest Services

• Architecture Patterns

• Design Thinking

You'll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.
What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

• Retirement plans:

• 401(k) plan with company match (up to 4%)

• Company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $90,100.00 to $134,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit https://www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [email protected] for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email [email protected].

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.