Client Partner - Life Sciences & Healthcare (all genders)

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get digitally enabled, both in the way they work and how they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients' businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.

Job Description

Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a Client Partner with a demonstrated track record of results to join our exceptional client service team for Germany, Austria and Switzerland.

Aligned to Life Sciences & Healthcare, you will harness the depth and breadth of PS’ portfolio, and the value-add of our extended capabilities through Publicis Groupe, to identify new opportunities, new buying centers, and innovative ways to help our clients evolve for a more digital-enabled future, positively impacting their business and their customers.

Your Impact:

• Drive and lead stewardship in several clients, acting as their PS leader and ensuring profitable YoY Growth
• Represent good industry knowledge to derive viable hypotheses on what the future pathways and steps in a digital business transformation of a client could be
• Establish reltionships at C/C-1 level to shape and drive an overall transformation agenda
• Own the PS Account Plan and 360-degree relationship with each of your clients to deliver on measured sales and revenue growth, existing and new projects, and overall satisfaction
• Develop a relationship map, 3–5-year vision and strategy, and manage tactical executions to sell the full PS portfolio
• Foster deeper relationships with customer CXOs (beyond the CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities
• Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for PS and its clients
• Own monthly, quarterly, and annual booking targets and ensure contractual arrangements meet defined commercials goals
• Manage and ensure delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders
• Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
• Maintain a thorough understanding of the PS G2M offerings and solutions, brand and network building, cross-client line of businesses, and industry trends
• Cross-sell across our horizontals, services, solutions, and capabilities
• Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations, and contributions to the PS Growth Force Community.
• Manage PS Internal stakeholders and build a dedicated and virtual team of experts to match our offerings to Client priorities
• Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education

Qualifications

Your Skills & Experiences

• Several years of experience in the Healthcare industry and within professional services with demonstrated success and growth as an account manager or client partner
• Experience managing large accounts of € 3+ Mio
• A passion for people, leadership, equality, and society
• Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs
• Strong global leadership capability to manage a team of up to 20 and lead change while inspiring and developing others
• Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence
• Flexible and mobile, able to work in a hybrid WFH, office, and travel environment as the role necessitates

Additional Information

Benefits of Working Here:

• We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
• We provide many learning opportunities to deepen your skillset and to support your professional growth
• We offer numerous discounts on travel, cultural and leisure activities
• We put the well-being of our people first and organize various health initiatives 
• We offer you a vibrant workplace culture with many different community events throughout the year 

The entire PS community is working remote as we navigate the COVID-19 global health crisis together. Our recruiting procedures have been adjusted to ensure the health and safety of our candidates and our people remain a priority. All of our interviews are now taking place via phone and video conferencing. Thank you very much for your understanding.