Client Partner, Travel and Hospitality

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a Client Partner with a demonstrated track record of results to join our elite Growth Force team.

Aligned to the travel, tourism and hospitality industries, you will harness the depth and breadth of PS’ portfolio, and the value-add of our extended capabilities through Publicis Groupe, to identify new opportunities, new buying centers, and innovative ways to help our clients evolve for a more digital-enabled future, positively impacting their business and their customers.

Your Impact:

• Drive and lead stewardship in 4 clients across the travel, tourism and hospitality industries. Acting as their PS leader and ensuring profitable YoY Growth whilst supporting wider business development activities when required
• Own the PS Account Plan and 360-degree relationship with each of your clients to deliver on measured sales and revenue growth, existing and new projects, and overall satisfaction
• Develop a relationship map, 3–5-year vision and strategy, and manage tactical executions to sell the full PS portfolio
• Foster deeper relationships with customer CXOs (beyond the CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities
• Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for PS and its clients
• Own monthly, quarterly, and annual booking targets and ensure contractual arrangements meet defined commercials goals
• Manage and ensure delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders
• Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
• Maintain a thorough understanding of the PS GTM offerings and solutions, brand and network building, cross-client line of businesses, and industry trends
• Cross-sell across our horizontals, services, solutions, and capabilities
• Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations, and contributions to the PS Growth Force Community
• Manage PS Internal stakeholders and build a dedicated and virtual team of experts to match our offerings to Client priorities
• Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education

Qualifications

Your Skills & Experiences

• Experience of overseeing digital delivery, key account management and growth responsibilities within professional services for either travel, tourism or hospitality industry clients is essential.
• Experience managing and growing large accounts of €10m+ is essential.
• A passion for people, leadership, equality, and society is essential.
• Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs is essential.
• Strong global leadership capability is essential to manage teams of people, lead change, inspire and develop others within a growth orientated, inclusive and fun culture.
• Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence is essential.
• Flexible and mobile, able to work in a hybrid WFH, office, and travel environment as the role necessitates is essential.

Additional Information

Benefits
 

An array of benefits are offered to Publicis Sapient employees. In addition to a leading compensation package, 25 days paid annual leave, life assurance, dental insurance, income protection, private healthcare for you and your family (pre-existing conditions included), and a pension is the least we want to provide to you.
 

The learning opportunities here are endless plus of course the opportunity to be part of a game-changing organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career! With free soya lattes and gym fee reimbursement being thrown in, you’ll get to taste the best coffee in town (in our opinion).