Consultant Customer Experience and Innovation (all genders)

Company Description

About Publicis Sapient

Publicis Sapient is a digital transformation partner helping established organizations get digitally enabled, both in the way they work and how they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients' businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.

Job Description

The Customer Experience & Innovation Team at Publicis Sapient

• We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.
• We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
• We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
• We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.
• We do this at scale. We make an impact.

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Your impact:

• You apply the tools and principles of customer experience strategy to help our clients develop strategies that maximize value both for their customers and their business
• Digital and content strategy: You help clients understand their customers by defining and applying the right research methods, derive meaningful insight, define strategic objectives for experience, identify and prioritize opportunities, and establish metrics to the track success and business impact of digital experiences
• Content governance: You work collaboratively with other disciplines to help clients define and implement the tools, processes and team set-up they need to support the entire content lifecycle, from planning to testing, from measurement to optimization
• You facilitate the creation of strategic artefacts to help clients understand content and experience components from a customer-experience perspective: e.g., personas, as-is and future state customer journeys, value propositions, etc.
• You keep up with current digital trends and technologies, consulting clients on content/experience strategy topics such as data-driven personalization, AI-powered content and marketing automation
• You develop new techniques and approaches, then collate and share expertise across the strategy discipline in order to help build the company’s collective capability

Qualifications

Your Skills & Experience:

• An outstanding portfolio of work demonstrating strong customer insight- across a diverse range of content and experience strategy projects 
• Experience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an “consultancy” team, co-working with the client in “agile” teams 
• A mindset that’s open to change and to challenge – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for ‘that’ll do’, resilient, and eager to learn
• You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
• You are able to see the big picture and zoom in on the details to impactful moments of the customer experience
• You champion the customer and evidence-based insight
• You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning
• You are passionate about delivering meaningful experiences which positively impact the lives of our clients’ customers

Additional Information

Benefits of Working Here:

• We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
• We provide many learning opportunities to deepen your skillset and to support your professional growth
• We offer numerous discounts on travel, cultural and leisure activities
• We put the well-being of our people first and organize various health initiatives 
• We offer you a vibrant workplace culture with many different community events throughout the year