GVP - NA Experience Lead

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

We are seeking a North America, Experience Lead to join and manage our North America, Experience Design practice. As the NA Experience Lead, reporting to the Chief Experience Officer, you will work within a talented, multi-disciplinary environment as a hands-on executive design leader, driving user-centered innovation and enterprise-scale experiences. 

Experience Design at Publicis Sapient is the bridge between business strategy and applied technology — we assemble industry-leading thinkers, designers, researchers, and strategists to deliver meaningful, holistic experiences for our clients and their customers. 

The NA Experience Lead is a strong leader to teams of incredibly talented design professionals who work in strategic partnership with clients to solve their most pressing business challenges.  They know the ins and outs of product design methodologies and have a track record of creating intuitive, engaging, scalable experiences that people want to use and deliver unreasonably high-value outcomes for our clients.  And they’re motivated by the new – whether that’s cultivating new work opportunities, building and growing new teams, or developing new propositions that help Publicis Sapient design strengthen its reputation as pioneers in the industry.  This role will:

• Provides directorial oversight over multiple XD teams comprised of UX/UI Design, CX Strategy & Content Strategy
• Be at the center of defining/deploying business and technical strategies, processes, and frameworks that deliver valuable experiences for our clients across all industries and business sectors  
• Nurture and grow client relationships to secure new business opportunities, whilst driving meaningful business development with existing clients
• Guide product and systems design for impacting user’s needs and business objectives
• Design and lead cross-disciplinary idea generation and client co-creation sessions, workshops and design sprints
• Clarify and define success metrics for client and business impact
• Sell the quality of both the team’s work and the work that clients should be doing
• Ensure client teams are delivering the best work possible across a program’s lifecycle
• Model the relationship for collaboration between Experience Design, Strategy, Product and Engineering capabilities
• Set goals and standards for the North America XD practice, to deliver quality work and foster a healthy growth-minded environment
• Focus on the people development of team members and direct reports;
• Drive process evolution and integration of process change
• Develop thought leadership materials (e.g. white papers, proofs-of-concept) that intersect experience design and industry trends;
• Participate in driving the growth and evolution of the craft of Experience within PS.

Qualifications

Sounds like you? If you are committed to not only transforming the world with amazing products, but also being a catalyst to growing our growing global organization, you will be instrumental in our bold pursuit of helping companies change the world. Show us you:

• Have exemplary technical design expertise and leadership, with demonstrated innovation through design practices, initiative, technical vitality, and reputation.
• Managed resourcing and portfolio planning across North America
• Have a track record of driving multiple enterprise-scale programs forward from inception to market launch
• Launched products or services that demonstrate strategic and creative thinking, and achieve market-changing outcomes for our Global 1000 clients
• Demonstrate proficiency with complex system mapping and process mapping
• Present, engage, and lead working sessions at all levels – from line-level managers to C-Level Executives
• Are skilled at distilling/presenting complex ideas for our clients, defend the work and be the expert in the room
• Have expert knowledge of trends across an array of industries, and the ability to identify where experience can drive value for our clients
• Collect, manage, and communicate with quantitative and qualitative data
• Exhibit strong organizational skills and attention to detail, with the ability to prioritize and manage multiple initiatives simultaneously
• Are highly collaborative with strong interpersonal and cross-functional leadership skills
• Have experience managing & mentoring teams of up to 150
• Have experience developing the careers of director-level professionals
• Find or impose order in ambiguous environments, and create momentum around priorities
• Have a strong, defendable perspective about how the experience design craft is evolving, specifically in a consultancy model
• Thrive in Agile and Lean UX environments.

And while awards, patents, or a deep portfolio of emerging experiences (i.e. natural language processing, augmented reality, digital-physical mash-ups) aren’t requirements, they’re definitely a plus!

Additional Information

Benefits of Working Here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 15 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement 
• Corporate gift matching program 

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1-617-621-0200.