Senior Client Partner - Travel & Hospitality, North America

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value

As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession is amplified by our parent company, Publicis Groupe, the world’s largest multi-national communications and marketing organization. Our culture is one of curiosity and relentlessness, and we embrace diversity and reward imagination. We seek achievers, leaders and visionaries, and our team looks to each person to bring skills and passion to help our clients solve their biggest business challenges.

Publicis Sapient will continue to grow exponentially in this pivotal time in history, driven by the transformation of our own Growth Force, which is comprised of Business Development executives, Client Partners, Partner Sales Executives, and other go-to-market roles. Our mission is clear: lead Publicis Sapient’s growth to achieve revenue growth of 3x by 2025 and beyond.

Job Description

At Publicis Sapient we are seeking highly seasoned Client Partner to join our elite team focused on building and stewarding trusted advisor-level relationships with our Clients; identifying new opportunities, new buying centers, and new ways of working with our Clients, and providing thought leadership and innovation in relentless pursuit of helping our clients achieve their goals. You are the key owner of the client engagement and account and are responsible for measured sales growth and delivery of existing and new delivery projects and profitability. You will bring the full capabilities of Publicis Sapient to your client(s) to expand and grow the business. Your individual results roll-up to the results of our company growth, and in this role, you will harness the depth and breadth of Publicis Sapient’s portfolio and rich assets along with the unique capabilities we bring to bear through the Power of One with Publicis Groupe.

This role is aligned to our Travel & Hospitality vertical.

Your Impact

• Drives and leads stewardship in 1-3 Accounts, acts as the “One PS” leader to Client, and ensures profitable YoY Growth
• Owns the PS Account Plan for the Client with a strong Relationship Map, 3–5-year vision and strategy, tactical plan executed and driven through pipeline management to sell full PS portfolio and 360 deg. Relationship
• Fully owns the Client’s representation in our CRM, ensuring all Opportunities are accurately reflected and forecasted; allowing Pursuit leaders to have opportunities in the account.
• Manages PS Internal as an “Account” and builds dedicated and virtual team of experts to match our offerings to Client priorities
• Achieves relevance and creates an innovation agenda individually and as a team to differentiate PS
• Manages and ensures delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders
• Builds and grows strategic partnerships and expands perception of PS within the account through marketing campaigns, thought leadership activities and account references
• Brings thought leadership in services and solutions offerings by working closely with customer CXOs (beyond the CIO)
• Participates/contributes to Education and Community as a Client Partner – achieves high level of skills, proficiency and results in business performance and goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations and contributions to the PS Growth Force Community
• Introduce and represent the full extent of PS to the Client, positioning the company and identifying opportunities to grow the relationship and the account
• Craft and negotiate agreements focused on achieving mutually beneficial outcomes for Publicis Sapient and its clients
• Take ownership of monthly, quarterly and annual bookings targets and ensure contractual arrangements meet defined commercials goals

Qualifications

• Minimum of 10-15 years in industry and professional services with demonstrated success and growth (including 3-5 years as an account manager or client partner) 
• Experience managing large accounts of $10M-15M 
• Business: Maintain a thorough understanding of PS’ GTM offerings and solutions, brand and network building, cross client line of business understanding, and industry trends
• Partnership: Ability to develop and nurture Trusted Partner-level relationships with both clients and internal stakeholders via a strong Industry POV, understanding of the client’s needs and partner for value, and acting strategically
• Leadership: Leverage strong leadership capability to manage complexity, lead change and inspire/develop others, and management of global business
• Self: Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence
• An experienced account professional with demonstrated ability to be Publicis Sapient’s chief leader and steward at the client over the long term.
• Bachelor’s Degree minimum with advanced degrees preferred
• Flexible and mobile, able to work in a hybrid WFH and office and travel as the role necessitates

Additional Information

Pay Range: $200,000 - $300,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

Benefits of working here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program