Senior Manager Customer Experience & Innovation Consulting_Customer Experience Strategy

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get digitally enabled, both in the way they work and how they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients' businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.

Job Description

About the Customer Experience & Innovation Team at Publicis Sapient:

• We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.
• We work at the intersection of innovation and technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
• We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategies and solutions for our clients.
• We sprint through problems – because we work agile, and because we don’t waste time on over-analyzing but instead let the market decide.
• We thrive on innovative and impactful work for our clients and ourselves.
• We draw upon an unrivalled depth and breadth of technical, creative, strategic, and consulting capabilities. And when we reach into our Group, there are even more.
• We do this at scale. We always make an impact.

Apply now.

Your impact:

• You oversee the experience strategy work on an account with 13+ Million € yearly revenue. You work closely with the delivery lead, the client partner, and the engineering lead to find the best way forward together.
• You act as an advisor to VP+ stakeholders on client side. That requires you to think on your feet, learn as you go, and share ideas enthusiastically and assertively.
• You also know how to push back and stand your ground because sometimes the answer is ‘no’. And when you say it, no one takes it personally.
• You understand silos, but also how to transcend silos. You can rally people behind a greater goal, even if their bonus is tied to a smaller goal.
• You consider the account and its people as your responsibility, even when it’s shared responsibility. You initiate improvements to increase efficiency and effectiveness.

Qualifications

Your Skills & Experience:

• You are curious about complex problems – the simple ones bore you
• You relentlessly search for better ways to do things
• You fight and promote better ways, in the team, and with the client
• You are structured, and that shows in your in thinking, in your words, and your writing
• You are literate and eloquent because words make you unstoppable
• You can break down big problems into small problems. You make complex things simple and clear, and often you use visualizations, because a picture is worth a thousand words
• You are optimistic, resilient, and assertive
• You can sit down and deep dive into a problem with the team, and you are not afraid to roll-up your sleeves
• You have an insatiable hunger to understand how things work, so that you can better consult the client

Additional Information

Benefits of Working Here:

• We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
• We provide many learning opportunities to deepen your skillset and to support your professional growth
• We offer numerous discounts on travel, cultural and leisure activities
• We put the well-being of our people first and organize various health initiatives 
• We offer you a vibrant workplace culture with many different community events throughout the year 

The entire PS community is working remote as we navigate the COVID-19 global health crisis together. Our recruiting procedures have been adjusted to ensure the health and safety of our candidates and our people remain a priority. All of our interviews are now taking place via phone and video conferencing. Thank you very much for your understanding.