Senior Security Operations Engineer

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

Company Description

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data. The Qualtrics XM Platform™ helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

Qualtrics is growing exponentially and that growth means constantly finding and eradicating threats to our systems. We must continuously evaluate how we secure systems, identify potential threats, and implement alerts and tooling necessary that will help us maintain a strong security posture at scale. We are looking for an experienced engineer to join our security operations center / incident response team who can work with others across the organization, react to alerts, hunt for threats, respond to incidents, and create and implement technical solutions that improve our ability to identify, stop, and eliminate potential threats.

Expectations for Success

• Minimum of a BS degree, preferably in IT Engineering, Computer Science, or any other IT-related field of study.
• 5+ years of experience in the Information Security field.
• 2+ years of prior SOC and/or Incident Response experience.
• GIAC, or other security certification preferred, but not required
• Ability to lead an Incident Response Team and respond to emergency calls during non-business hours, as needed.
• Possess the ability to react quickly, decisively, and deliberately.
• Excellent verbal and written communication skills.
• Proactive, self-managed, and able to interface well with interdisciplinary teams across the organization, including executive leadership.
• Experience performing analysis utilizing SIEM, SOAR, and HIDS/HIPS technologies.
• Experience performing analysis utilizing IDS/AV/Firewall consoles.
• Experience with cloud computing and AWS services.
• Strong understanding of networking and associated protocols.
• Development skills including scripting (e.g. Python, shell scripting).
• Experience with MITRE ATT&CK and Cyber Kill Chain, including Tactics, Techniques, and Procedures (TTPs).
• Knowledge of STIX/TAXII, SIGMA, DISA STIGs.
• Experience with Multiple Operating Systems with a System Administrator level skill set on MacOS and Linux.

A Day in the Life

• Performs Level 2/3 SOC/IR and shift lead duties as a part of a 24/7 security incident watch team in a multi-timezone follow-the-sun rotation.
• Provides leadership, mentoring, and training to SOC/IR team personnel and to other Qualtrics stakeholders and the Qualtrics Information Security Team.
• Provides onboarding training and coaching for junior SOC/IR Engineers.
• Performs network and endpoint forensics to establish attack scope and root cause analyses.
• Ensures communication and escalation of security activities to leadership.
• Performs additional analysis of escalations from SOC engineers and conducts incident review.
• Leads development of workflow automation to lower response time and eliminate lengthy response times
• Develop and improve attack remediation strategies, incident handling processes, standard operating procedures, playbooks, and automations.
• Identifies alerting gaps and develops strategies to increase threat detection coverage.
• Support FedRamp, ISO27001, SOC, HITRUST, and other audit activities for security operations and incident response.

What differentiates us from other companies: 

• In Qualtrics SOC, all team members know how to code - we don't have pure "Security Analyst" positions. We believe that through automation we can detect and respond to threats better than typical SOCs.
• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics’ success - RSU is a part of the compensation for all employees.