Software Development Manager - XM Discover, Platform

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

As a Software Development Manager on the XM Discover Platform team, you will be collaborating with a talented team of progressive engineers to bring our software to the next levels of scalability, performance, security, and functionality. 

The Platform team owns applications and services responsible for large-scale processing, storage, and analytics on customer feedback data. We're building services that allow business to understand what people are saying about them, wherever they're saying it. From the contact center to social media to online reviews—and everywhere in between.

This stack processes very large amounts of free-form data using a variety of technologies such as Java, Go, Elastic, Kafka, Spring, Docker, Kubernetes, Postgres, Jenkins, Ansible, EKS, and others.  We are seeking someone who is comfortable with high degrees of ambiguity, who is proficient at contributing code, mentoring junior engineers, and acting as a technical leader to set the direction and vision for the XM Discover Platform team.

Expectations for Success

• Bachelor’s degree in Computer Science/STEM (Master’s degree is preferred)
• 6+ years of experience shipping web based application features and code (preferably for a SaaS company)
• 2+ years experience directly leading one or more engineering teams
• Able to design and implement well-crafted, scalable, and maintainable code
• Familiarity with relevant technology stacks – Java, Go
• Team lead experience in an agile environment
• Ability to make reasonable trade-offs based on time and resource constraints in the interest of the business and customers

 A Day in the Life

• You will be an SDM for software engineers responsible for the design, development, testing, deployment, and operations of features. This includes part-time hands-on engineering responsibilities
• Mentor and coach engineers with various experience levels, to help them become more effective software engineers
• Work with colleagues in Product Management, Engineering Services, Customer Success and other engineering teams to collect requirements, describe features, build technical designs, and drive product strategy
• Partner with the rest of the Qualtrics development teams to minimize test case duplication or overlap while maximizing feature and code coverage
• Demonstrate knowledge of professional software engineering standard methodologies for the entire SDLC, including coding standards, code reviews, source code management, build processes, and testing
• Drive operational perfection by investigating production issues, driving root cause analysis and follow-up actions for mitigation

What differentiates us from other companies

• Work life integration and wellness is deeply important to us - we have unlimited sick leave, 20+ days of PTO, wellness benefits, competitive 401k matching, team outings, happy hours, and strong company core values where ideas are valued from everyone.
• While still remote for the most part, we'll eventually move to a hybrid work model where teams and managers can decide what hybrid will look like for them. Our brand new Qualtrics. 
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
• We believe in sharing Qualtrics success which is a meaningful part of the compensation for all employees.