System Engineer II

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

We are looking for people who are currently experienced in mixed (linux and windows) system administration and networking for multi-region data center operations.

What you’ll do:

• Provisioning, configuring, and deploying servers and networks in our data centers around the world
• Managing and troubleshooting our worldwide systems footprint, including networks, VMs, and bare metal machines
• Establishing and implementing best practices for systems management, patching, and upgrades
• Collaborating with colleagues both locally and abroad to ensure uptime and reliability
• Working with our development teams to ensure that deployments are smooth, efficient, and high quality every time
• Rolling out and using new management frameworks to improve our operations processes and capabilities

We use a variety of configuration, deployment, and version control tools to make systems engineering tasks easier. The most well-known of these include Chef and Ansible for configuration management, Jenkins for deployment, Vault for secrets management, and a combination of Prometheus, Server Density, and Zabbix for monitoring. We also use a number of other tools and are open to adding to the list as needed.

About you:

Here are a few items that are the minimum standard for this role:

• Bachelor’s degree or equivalent from a reputable school in Computer Science, Engineering, Information Technology, Mathematics, or other technical field
• Multiple years of linux systems administration experience. Windows experience a plus too.
• Well-versed in running large scale environments
• Like to collaborate with others
• Curious by nature, love to educate and be educated, enthusiastic about the possibilities

Nice-to-haves:

We are happy to educate and mentor you in the following areas if you don’t already have exposure:

• Experience working with a cloud provider such as Amazon Web Services (AWS), Google Cloud (GCP) or IBM Cloud (IBM) is highly desirable.
• Container management and monitoring
• Windows system administration
• CICD deployment pipelines, Automation experience and proficiency in shell scripting.
• Git
• Distributed databases (Elastic and Mongo)
• Scrum and Kanban
• PCI, ISO, HiTrust, SOC, and other security certifications