Technical Account Manager - XM Discover

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The goal of the Technical Account Manager is to serve as a trusted advisors for customers and Partners through their Customer Experience Journey. The TAM team works with clients and partners to uncover actionable qualitative and quantitative data driven insights that extend XM Discover's overall value proposition by applying cutting edge software.

The individual team members play a key role in exploring the factors or touch points that shape customer experience for each business and assist in building categorization models, tuning sentiment and analyzing data to summarize actionable insights across multiple industries.

We are looking for strategic thinkers with business skills and the ability to understand business objectives, manage client expectations, communicate effectively with the client, lead in the insight creation and delivery, as well as enabling clients to utilize XM Discover to its fullest.  

What you’ll do:

• Collaborate with all functions of the company to deliver end-to end implementations including gathering of business requirements, establishing business needs, applying customer experience management best practices and strategies, performing insights analysis and providing ongoing support, insight and direction for our clients.
• Work with clients to develop data modeling strategies, define and document stakeholders business requirements and build and maintain categorization models based on Qualtrics best practices
• Perform basic and advanced sentiment tuning for diverse sources of qualitative data  
• Consult with clients to design, define, and modify insights analysis studies leveraging their qualitative and quantitative data.  Implement the studies, provide insight findings, and collaborate with our clients to identify insights driven business recommendations.
• Play a critical communications role by interacting with clients to clearly and succinctly communicate insights both verbally and visually through presentations to the client and their internal stakeholders.
• Incorporate advanced analytics data analysis techniques into customer insights and properly package business insights and findings for customer consumption
• Provide enablement to clients on XM Discover and Customer Experience Management best practices

About You:

• Bachelor’s Degree or higher in Business, Economics, Statistics or a related discipline
• 0-3 years of relevant work experience in a business consulting role
• Strong focus on qualitative and quantitative data analysis including statistical techniques, general data analysis and trend analysis among others.
• Strong communication skills including written, analytical and verbal communication skills. (English- Most, Foreign Languages- Plus)
• Ability to learn quickly and willingness to help out wherever he/she is needed
• Ability to problem solve creatively and eager to learn new things
• Ability to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously
• Expert in MS Excel and PowerPoint required
• Demonstrated experienced in Customer Experience Management, Business Analysis, Data analysis and/or Linguistic studies
• Experience with one or more Business Intelligence and Data Mining Tools desirable (MicroStrategy, Cognos, SAS, SPSS, Rapidminer, R, Minitab, STATA)
• Experience with statistical modeling and advanced statistics including descriptive, predictive, and prescriptive techniques

Benefits

• Competitive salary
• Semi-annual performance bonuses
• $750 work from home stipend to set up your home office
• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1500 annually for an experience of your choosing (eligible after one year)
• Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team

Qualtrics Q-mmunity

We are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.

The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD). Take a deeper look at our Q-mmunity here.