Technical Success Manager - South Korea

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Team

The Customer Success Team is at the heart of our business. Our team members are focused on building and maturing our customers’ Experience Management programs to drive measurable business impact and meaningful improvements to the human experience. Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through a deep understanding of our customers and their industries, and by optimizing solutions to address their individual challenges utilizing the Qualtrics platform. We touch every phase of the customer lifecycle and work internally to innovate and drive action for our customers.

The Role

The Technical Success Manager is a tech-savvy professional with a real passion for converting customers into champions. As a Technical Success Manager, you will take a structured approach to understanding clients’ business objectives and measures of success, as well as devising solutions to their business problems and handling the expectations of multiple partners. You should be results-driven and aspire to achieve high customer satisfaction by providing our customers with world-class technical consultation and strategy that further strengthens customer relationships and ensures your customer’s success. You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics.

In this role, you will provide technical solutions and configuration services after the point of sale that directly contribute to the long-term success of our customers’ programs. This unique combination of technical, relational, and strategic experience ensures professional success as a Technical Success Manager.

Primary Responsibilities

• Assume revenue responsibility for portfolio of customers in South Korea and understand their business and technical challenges and industry trends to achieve quarterly and annual renewal and expansion targets
• Demonstrate unparalleled product expertise and problem-solving acumen to recommend software solutions tailored to your client’s needs
• Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises.
• Develop a deep understanding of client goals and objectives to advise on relevant programs and technical solutions
• See a problem, solve a problem. Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve our customer’s Qualtrics experience.
• Develop a strong technical knowledge of the entire suite of Qualtrics solutions 
• Address technical needs to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
• Continue building Qualtrics’ unique culture by living Qualtrics’ values (TACOS).
• Develop relationships with partners and convert them into Qualtrics champions.
• This role is based in South Korea

Minimum Requirements

• 7+ years’ experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management/strategy consulting or an advisory role in a related industry is preferred.
• Must have experience is servicing external customers
• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business or a related field.
• Proven ability to successfully prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Expertise in articulating technical concepts to a non-technical audience
• Ability to consider implications beyond individual customers, thinking holistically about the industry and Qualtrics partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.
• Must have native Korean language skills with proficiency in written and spoken English.

What differentiates us from other companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• On top of standard benefits packages (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and lunch subsidies in our office.
• We believe in sharing Qualtrics success which is part of the compensation for all employees.
• Qualtrics Experience Program - Bonus for an experience of your choosing (eligible after a year)