The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Customer Success Team is at the heart of our business. Our team members are focused on building and maturing our customers’ Experience Management programs to drive measurable business impact and meaningful improvements to the human experience. Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through a deep understanding of our customers and their industries, and by optimizing solutions to address their individual challenges utilizing the Qualtrics platform. We touch every phase of the customer lifecycle and work internally to innovate and drive action for our customers.
The Technical Success Manager is a tech-savvy professional with a real passion for converting customers into champions. As a Technical Success Manager, you will take a structured approach to understanding clients’ business objectives and measures of success, as well as devising solutions to their business problems and handling the expectations of multiple partners. You should be results-driven and aspire to achieve high customer satisfaction by providing our customers with world-class technical consultation and strategy that further strengthens customer relationships and ensures your customer’s success. You will know you are doing an extraordinary job when your customers renew and expand their usage of Qualtrics.
In this role, you will provide technical solutions and configuration services after the point of sale that directly contribute to the long-term success of our customers’ programs. This unique combination of technical, relational, and strategic experience ensures professional success as a Technical Success Manager.
On-ramping/Off-ramping parental leave
How do you turn a customer into a fanatic?
An employee into an ambassador?
A product into an obsession?
A brand into a religion?
The write-home, tell-everyone-you-know kind of experiences. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, ...