Sr. Analyst, Customer Service (Hybrid)

Collins Aerospace Airshow moving maps – takes flying to the next level. Collins Aerospace is an industry-leading moving map system that offers high-performance capabilities that enhance passenger experience with visual realism and interesting geographical facts.

In this role, you will be responsible for managing Collins' Airshow moving map software customization requirements.  The person who fills this role works with customers to ensure requirements are communicated clearly, captured and software delivered on-time.

Job Responsibilities

• Represent the “Face” of Airshow software by being a product expert, customer advocate, and internal and external communicator
• Managing custom configurations for every Airshow delivery per aircraft
• Influence revenue opportunities for Airshow and other cabin products through customer rapport and product knowledge
• Understand products and processes necessary to provide accurate quotes, generate customer interest, and achieve or exceed OTD and Customer Satisfaction
• Foster strong internal and external relationships to increase additional business opportunities and contribute to strong team morale
• Provide input to process and product improvements / requirements contributing to cost efficiency and future product roadmap
• Verify accuracy of Marketing Materials
• Coordinate customer training with training department
• Coordinate with order admin for purchase orders, sales orders, triggering of license fees, etc.
• Develop and deliver quotes
• Manage relationships / resolution of issues with shared services (CAA, Marketing, Sales, Product Support, Engineering, Programs, etc.)
• Travel as necessary (<10%)
• Submit custom element requests to Multimedia and content groups for production and manage customer approval cycle
• Creation and development of project management documentation including Options Documents, Configuration worksheets, Software Configuration Forms (SCF), delivery schedules
• Generate customer requests to submit to program management (VSL)
• Manage and track progress of Airshow configurations, provide timelines delivery schedules to customers as needed

Basic Qualifications:

• Bachelor’s degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required

Preferred Qualifications:

• Prior customer service experience, along with strong communication skills
• The ability to facilitate a multitude of projects and problem solve when needed.
• Ability to interact effectively and professionally in in-person environments

*** Please consider the following role type definitions as you apply for this role.**

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*** Please consider the following role type definitions as you apply for this role.**

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.