Customer Service Representative (Onsite)

Rentokil Terminix

4.8

(29)

Kalamazoo, MI

Why you should apply for a job to Rentokil Terminix :

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 79% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Terminix offers Maternity Leave and Parental Leave (non-birthing parents regardless of gender).
  • Terminix medical plans cover certain prescription drugs used to aid in fertility.
  • Every year Terminix donates to community partners based on the steps taken by our teammates across the country.
  • #JOB_POSTING-3-82465

    Position summary

    ill be handled promptly and professionally.

    Responsibilities include, but are not limited to;

    • Maintain good customer relations both on the phone and in person

    • Gather information from customers to help identify and solve problems

    • Confirm, schedule, and reschedule services for the customer

    • Set sales appointments for new customers

    • Answer billing questions

    • Complete general clerical duties as assigned

    • Work as a team with Service and Sales

    • Sell the value of our services and suggest upgrades to service

    • Smile while talking on the phone

    What do you need?

    • High school diploma or GED

    • Have excellent listening and communication skills

    • Have a pleasant phone voice and ability to clearly speak and be understood on the phone

    • Demonstrate multitasking skills to enter accurate data and type while speaking with customers

    • Remain calm and able to work under pressure when busy and help other team members

    • Strong attention to detail and willingness to learn

    • Excellent organization and time management skills

    • Available to work Monday-Friday and Saturdays as needed

    • Successfully meet pre-employment background screen

    Why Choose Us?

    A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

    Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

    Click here to read more about our Total Rewards Program which includes:

    Professional and Personal Growth

    • Multiple avenues to grow your career

    • Training and development programs available

    • Tuition Reimbursement benefits (for FT Colleagues)

    Health and Wellness

    • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

    • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

    Savings and Retirement

    • 401(k) retirement plan with company-matching contributions

    Work-Life Balance

    • Vacation days & sick days

    • Company-paid holidays & floating holidays

    • A company mindset that prioritizes health, safety, and flexibility

    We are looking for individuals who want to make a difference where our customers live and work. Is that you?

    This company is a Drug Free workplace.

    Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

    Know Your Rights - Workplace Discrimination is Illegal

    Pay Transparency - Nondiscrimination Provision

    California residents click here to review your privacy rights.

    By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

    Why you should apply for a job to Rentokil Terminix :

  • Ranked as one of the Best Companies for Women in 2023
  • 4.8/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 79% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Terminix offers Maternity Leave and Parental Leave (non-birthing parents regardless of gender).
  • Terminix medical plans cover certain prescription drugs used to aid in fertility.
  • Every year Terminix donates to community partners based on the steps taken by our teammates across the country.