Installation Coordinator

ess project execution, from initial customer contact to final installation. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional customer service. This person will need a strong leadership, strong executive presence when working with customers, as well as excellent negotiating skills for working with vendors, subcontractors, customers and branches.

Key Performance Indicators

• Customer Satisfaction Rating

Principal Duties and Responsibilities

• Lead, mentor and develop a team of National Account Support Coordinators

• Oversee the planning, execution, and optimization of installation projects for key national account customers

• Build and maintain strong relationships with national account clients to clarify contract details, address concerns and manage expectations effectively.

• Make critical decisions related to project planning resource allocation and issue resolution in partnership with branches and vendors.

• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Collaborate with local branches and vendors to plan and coordinate project logistics, ensuring necessary materials are ordered and timely project delivery.

• Influence and guide on-site contacts (project managers, construction leads, etc.) to align on installation schedules and resolve logical challenges.

• Monitor project timelines and proactively identify potential roadblocks to maintain project momentum and implement solutions to keep the project on track.

• Drive strategic initiatives to define the best-in-class installation process, geared towards each National client.

• Document best practices and lessons learned from each installation project to optimize future processes.

• Identify opportunities for streamlining workflows and improving efficiency & recommend solutions

• Lead initiatives with branches and subcontractors on maintaining exceptional customer experience from sales to implementation.

• Service as a trusted advisor to branches, subcontractors, and market directors, providing insights and guidance on delivering exceptional customer experiences.

• Maintain accurate and up-to-date records of project status, communication logs, and other relevant documentation.

• Prepare reports and presentations as needed.

• Travel is required up to 50%

CANDIDATE SUMMARY

Preferred Experience

• 5-8 years experience in customer service, account management or operations management in a relevant field

• 2+ years of experience leading and managing teams

• Experience interacting with high-profile clients and/or enterprise-level stakeholders

• Proven ability working with vendors, subcontractors and local teams to ensure seamless execution

• Experience identifying inefficiency and implementing strategics to improve workflows, reduce costs, and optimize processes.

• Ambius system knowledge is desired

• Prior experience supporting projects

Required Traits and Characteristics

• Strong leadership and team management skills

• Ability to multi-task and organize work to consistently meet deadlines

• Self-starter, proactive problem-solver, and critical thinker

• Naturally proactive and works with a sense of urgency always

• Excellent communication and customer service skills, both verbal and written

• Strong attention to detail and willingness to learn

• Demonstrated Google applications (docs, sheets, calendar, drive, etc.) skills and (MS Office.)

• Ability to influence internal and external stakeholders

Formal Education, Qualifications or Training

• High school diploma or equivalent required

• Bachelor's Degree in business or related field OR equivalent years of experience.

Base Pay Range

Hourly: $18.00 - $27.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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