JM Supervisor - Mumbai

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Job Responsibilities:

• Manage a team of technicians and deliver Service Excellence through a team.
• Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
• Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)
• Issue of materials, chemical, Fuel and monitoring & optimising consumption.
• Verify physical stock and ensure the same is matching with NAV once in 15 days.
• Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm
• Allocate technician for daily deployment in coordination with SPs as per OTOZ
• Expected reduction in material consumption at site and in route to optimum utilisation of resources
• Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
• Update OE on surplus stock / near to expiry & Prepare indents
• Physical stock taking at branch and at customer sites
• Ensure store remains clean and in neat condition
• PPE distribution check and issue
• Check service quality when on supervision & surprise visits
• Supervise termite jobs and optimise ToS for termite jobs
• Improve quality of Termite jobs to reduce complaints
• Encourage more technicians to submit leads

Key Result Areas:

• Control & reduction in material cost
• Effective utilisation of Squad and Improve Termite ToS
• TSPO- Complaint reduction
• Increase in nos. of Technicians submitting leads
• Streamline PPEs usages and stores material issue & receipt

Competencies (Skills essential to the role):

• Proven for his skills in various PMS
• SCP operating knowledge
• Assertive, Self Confident and Team player
• Positive Attitude
• Takes pride in their work
• Ability to work Independently
• Leadership skills for getting work done, persuasive
• Well Groomed

Educational Qualification / Other Requirement:

• Minimum 10th pass (prefered 10+2), can read & write in local language (English prefered )
• Successfully completed L1 Training Program (L2 Preferred)
• Preferably possess two wheeler with valid driving license
• Working knowledge of computers will be an added advantage

Benefits:

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety

• Integrity

• Innovation

• Learning & Development

• Open & Transparent

• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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