Senior Manager, Enterprise Learning & Development

Key Relationships: 

● Sr. Director, Career Management and L&D

● Manager, Career and Talent Management

● Manager, L&D - Learning Technology

● Operations and Specialty Business Training Leads

● North America Managers and Colleagues

● Key suppliers, partners and consultants

Job Summary: 

This position manages the team that produces compelling, impactful and innovative leadership development and enterprise learning experiences for Rentokil Terminix. They will lead the L&D team to drive strategic initiatives that will result in functional excellence. They will manage and augment the team's capacity to meet production demands by partnering with best-in-class vendors and business line teams. This leader will influence and build strong relationships with all functions within the department as well as senior stakeholders across Rentokil Terminix to ensure strong alignment on priorities and deliverables.

Key Performance Indicators: 

● Ensure the evaluation of individual and organizational development needs.

● Ensure the identification, design and development of training programs that build management 

capabilities throughout the workforce.

● Establish and maintain individual and organizational performance evaluation methods for training

content, delivery, activities, engagement and outcomes. 

● Partner with executives and key stakeholders to ensure alignment with priorities and roadmaps to

include an M&A integration support agenda.

● Champion an environment of equal employment opportunity, diversity and competitive

advantage in support of the company's diversity and inclusion strategic plan.

Principal Duties and Responsibilities 

● Develop and execute enterprise learning and leadership development strategies and programs (i.e.

Leadership University, MIP, RAMP, JMO, Branch Manager Integration Support Program, Internship program, etc.).

● Collect, analyze and maintain data gathered to inform targeted leadership development 

    (i.e. succession planning) by conducting analysis to provide leadership awareness of the    

    current skills inventory in the organization, as well as identify existing skill gaps.

● Implement various learning methods companywide (e.g. coaching, job-shadowing, online training,

virtual instructor led) to increase training transfer, learner engagement and decrease cognitive load. 

● Provide strategic oversight and direction for annual learning events such as the North America

Career and Learning Festival.

● Provide strategic oversight and direction for leadership and performance management learning

provider vendor relationships (i.e. ExecOnline, BizLibrary, Franklin Covey, LinkedIn, etc.)

● Utilize metrics to validate knowledge transfer and return on investment, metric sources include: Learning completion rates, time to proficiency, colleague retention, internal mobility, progress toward closing skill gaps and diversity goals. 

● Continuously develop and grow L&D team's capabilities to solve increasingly complex business and 

learning problems.

● Partner with Career and Talent Management and Learning Design and Technology teams to ensure 

learning solutions get to market in a timely fashion and achieve the adoption and business results

expected.

● Stay on top of industry trends and developments and leverage new and innovative learning 

technologies and approaches to take Rentokil Terminix’s learning experiences to the next level.

CANDIDATE SUMMARY 

Required Experience:

    ● A minimum of 7 years of training and /or HR experience.

    ● 4+ years extensive experience leading the development of innovative and compelling learning experiences in a variety of modern channels.

    ● Excellent program management and organizational skills with demonstrated ability to lead multiple cross-functional initiatives simultaneously.

    ● Experience measuring Return on Investment of learning impact.

    ● Demonstrated capability to drive change and adoption of modern design and development practices, standards and processes.

    ● Exceptional relationship-building, problem-solving and collaboration skills.

    ● Learner-centric, advocates for human-centered design. 

Required Leadership Traits and Characteristics:

● Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.

● Outstanding analytical and problem-solving abilities with a strong understanding of corporate learning strategies.

● Excellent people management skills with demonstrable experience in leading a team.

● Excellent organizational and leadership skills with the ability to operate effectively both

strategically and operationally as required.

● Outstanding communication skills with demonstrated ability to influence at all levels with a range

of internal stakeholders. 

● High levels of drive, work ethic, and personal accountability with the ability to work under

pressure while maintaining sound judgment and a rigorous focus on the details.

● Proactive, takes initiative and demonstrates excellent judgment in a dynamic, changing environment. 

● Adapts quickly to change, and shows enthusiasm and resourcefulness when tackling challenging assignments and requests.

● Must have the flexibility to travel as necessary and work non-traditional work days as

needed to account for global time zone differences.

Formal Education, Qualifications or Training:

● Bachelor's degree required; Master’s degree in Organizational Development or related field

     strongly preferred

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

California residents click here to review your privacy rights. tinyurl.com/CANotice2023