Deskside Technician II
Robert Half is seeking a Deskside Technician II who will provide OS support for corporate users. They install, repair, and perform preventive maintenance on, and supply, and inventory personal computers and related equipment. They work with technical support and other IT teams to detect and rectify system performance problems that affect the productivity of corporate users. Typically, they identify areas for improvement and coordinate the deployment of technology solutions. In some locations, they may be responsible for modifying, repairing, and conducting preventative maintenance on other IT equipment and related systems. They may set up, coordinate, and monitor the operation of IT equipment associated with a data center. They perform other troubleshooting activities as required.
Specific responsibilities will include:
In addition to Level I activities: May install, upgrade, and support Robert Half Macintosh workstations and laptops using approved applications and corporate scripts.
General knowledge of proper escalation procedures.
Strong understanding of corporate policies.
Coordinate configuration of corporate printers and non-standard peripherals.
Ensure proper set up of hardware for training rooms, presentations, and off-site venues.
Contact vendors regarding problematic equipment still under warranty.
Basic Active Directory tasks.
Submits request to access network resources (network shares/folders, mailboxes, distribution lists and calendars).
Deer Park (DPK)/Boston (BOS):
Install and support non-IT equipment in corporate and field offices (Menlo Park also).
Participate in maintenance and troubleshooting activities related to network and telephony systems in corporate and field offices. May include installing hubs, switches, routers, and phone system support.
In coordination with other IT groups, participate in troubleshooting exercises related to end user performance problems. May provide periodic reports related to IT activities to non-IT groups.
Provide facility report in Daily Health Check meeting.
Handle property management issues involving building mechanical systems such as HVAC, electrical, plumbing and security.
Completes IDX forms for new hires, transfers, and termination.
Monitor daily status of NBF system.
Recover timesheets as requested by FSC and other IT groups.
Review backup jobs and perform data restores.
Coordinate offsite media storage.
Provide occasional support for Data Center equipment when DCO staff is unavailable.
Train new employees on computer and phone systems.
At Robert Half, there’s more to us than what we do. Learn about our values and what it’s like to work for the largest specialized staffing firm in the world at our San Ramon, California, Corporate Services office. Take a look at roberthalf.com/corporate-office-video.
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
OH BLUE ASH
We’ve been committed to equal opportunity for all since Day One
Our commitment to equal opportunity has been central to our company since the beginning. In fact, Robert Half, our founder, was a catalyst for positive change in the employment industry back in the 1960s. He lobbied against discriminatory hiring policies that were common at the time and led the successful effort to eliminate separate ...