Practice Director (Administrative & Customer Support)
The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to the staffing professionals whom they supervise, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.
Key Core Competencies:
Results and Execution (Drive & Operational Execution)
Drive revenue generating activities/practice group performance.
Execute operational focus areas.
Meet productivity standards, individual and staff practice group.
Effectively manage time, plan and multi-task.
Make quality decisions.
Infrastructure (Resource Management)
Reach target performance metrics, individual and staff.
Attract and source.
Train, develop and retain staff.
Achieve pricing goals.
Expert knowledge of practice group.
Quickly recognize and act upon business trends on daily/weekly basis.
Effective communication (feedback, difficult messages and expectations)
Promote a culture of collaboration.
Motivate, inspire and lead by example.
Provide recognition and celebrate successes.
Manage change efforts.
Facilitate resolution with internal staff, clients and candidates.
Conduct effective meetings.
Lead customer retention and expansion strategy.
Build customer loyalty by providing superior service.
Execute and differentiate Core 4 principles.
Leads with character, builds trust, respect and credibility through actions and behaviors.
Promote and support an inclusive work environment where diversity, equity and inclusion are championed.
Aware of and accepts responsibility for own actions and behaviors.
Create a positive, collaborative team culture.
Strives to understand and support others.
Follow through on commitments.
Treats others fairly and consistently.
Business and HR Responsibilities:
Business generation, revenue and pricing goals: Based on location.
Total Headcount: up to 4 including practice director.
1+ years talent solutions and/or management or equivalent experience required.
Proven performance in Talent Manager role.
Demonstrated success in business generation, leading and driving business development.
Excellent communication, presentation and problem-solving skills.
Proficient in MS Office, databases and other technology systems.
Top Reasons to Work for Robert Half:
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Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet
We’ve been committed to equal opportunity for all since Day One
Our commitment to equal opportunity has been central to our company since the beginning. In fact, Robert Half, our founder, was a catalyst for positive change in the employment industry back in the 1960s. He lobbied against discriminatory hiring policies that were common at the time and led the successful effort to eliminate separate ...