Salesforce Manager

Robert Half is seeking an experienced Manager Salesforce Operations to join our team. Having rolled out one of the world’s 10 largest Salesforce instances, our operations teams now use the core Salesforce platform, Community Cloud, Marketing Cloud and a wide variety of other tools to deliver and support cutting-edge solutions for both internal and external users. If you have a passion for delivering and supporting great solutions and are as enthusiastic about the Salesforce platform as we are, this is the next job you should apply for.

This role will supervise and lead technical team to develop, support and maintain assigned applications. Work closely with the functional leads and/or manager and sometimes directly with business owners to promote the effective operation of the department and to resolve issues and to suggest new processes and systems in the support thereof. Responsible for one or all stages of system development, implementation, testing and problem resolution related to maintenance and minor enhancements. Responsible and accountable for design, code verification, testing and implementation by development members. Plans and coordinates application fixes, enhancements and upgrades. Responsible for technical specifications design and system architecture and ensuring the integrity of these systems and supporting infrastructure. Responsible for department’s compliance with regulations.

Specific responsibilities include:

• Salesforce support including Force.com platform features (eg Apex, Lighting Components, Lightning Web Components, SOQL, SOSL**,** Visualforce, Workflows, Objects, security model, etc).

• Manages application development, testing, support and maintenance of Field and Corporate-facing applications. 

• Engages with project delivery, project managers, and project sponsors in the business to understand, clarify, and document the objectives and success factors for technical solutions that support business-based project initiatives. 

• Collaborates and consults with IT verticals, managers, and business owners as appropriate in providing support during the solution delivery and application support phases, managing enhancements and maintenance priorities and trade-offs as applicable. 

• Provides technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported. 

• Leverages existing technical standards to design solutions for projects. 

• Provides updates, guidance and recommendations related to technology solutions and related projects to supervisor and staff, impacted IT and Corp Services/Protiviti business teams, and IT Sr Management.  

• Partners with and obtains feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provides feedback on standards based on project experiences and user needs. 

• Ensures team delivers infrastructure and workflow solutions to RHI standards of quality (response time, availability and user satisfaction) to field and back office users globally.  

• Manages, directly or through subordinate supervisors/leads, the coordination of the activities of a section or department with responsibility for results, including costs, methods and effective staffing (e.g., having the right people with the right skills in the right job).  

• Manages the development and implementation of system designs and technical specifications. 

• Architects complex solutions to project/production issues and relationships between systems; ensures that solutions are executed properly. 

• Manages on-call support for production systems on a rotating schedule.

• Responsible for personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and employee compensation. 

• Provides coaching, guidance, mentoring to direct reports and next level down where and when appropriate. 

• Establishes, leads, manages and develops an effective and collaborative team.

• Leads effective collaboration not only in immediate team but also with other IT verticals, dev team, and business Architects to review and deliver complex solutions to project/production issues and relationships between systems; ensures that solutions are executed properly. 

• Partners to improve efficiencies and support quality deliverables.

• Monitors the collaborative process and makes adjustments as needed.

• Manages the development and implementation of system designs and technical specifications.

Qualifications:

• Bachelor's degree in IT-related field or equivalent years of experience
• 5+ years of Team Leadership, Supervisory or Management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.
• Strong knowledge of and experience with IT tools and technologies required by the unit as well as IT processes and methodologies
• Strong Knowledge and experience of Salesforce including Force.com platform features (eg Apex, Lighting Components, Lightning Web Components, SOQL, SOSL**,** Visualforce, Workflows, Objects, security model, etc).
• Ability to diagnose and resolve technical problems quickly. 
• Command of standard Office suite, particularly Microsoft Excel or an alternate reporting tool.
• Strong de-bugging skills.
• Experienced in full lifecycle software development, including analysis, design, development, testing and implementation.
• Understanding of object-oriented analysis and design techniques.
• Ability to create software architecture documents or other design artifacts.
• Familiarity with process modeling techniques.
• Knowledge of process definition and continuous improvement methodologies.
• Understanding of Server, Networking, Windows, and Mac systems provisioning.
• Understanding of Technical and Deskside support processes.
• Understanding of endpoint monitoring and support tools (backup, vpn, anti-virus, patching, and encryption).
• Strong knowledge of and demonstrated practice in customer service, business acumen, IT infrastructure technologies and end-user experience and technology project delivery preferred.
• Must be able to work independently and apply good judgment.
• Must be able to work within a team both as a leader and as a team member.
• Must be able to analyze circumstances or data that require evaluation of a variety of factors, including an understanding of current business trends.
• Excellent written and verbal communication skills.
• Excellent customer-service orientation.
• Strong working relationships with staff and IT Leadership (Directors, Sr. Managers, Managers, and Supervisors) and Business Leadership and teams (Corp and Field).
• International experience in order to build global partnerships.
• Ability to manage delivery and build effective direct reports and ad hoc teams.
• Enforce KPIs used for measuring results and performing look-backs on completed projects.
• Ability to identify overlapping projects and make appropriate recommendations on course of action.
• Exercises independent judgment and composure under stress during while supporting RH critical business functions.
• Capable and willing to learn new technologies in support of established and newly-identified business needs.
• Must be able to wield knowledge of related technologies to troubleshoot problems, although not expected to provide front-line support.
• Capable of collaborating and leading collaboration efforts with other customers, peers, managers, and suppliers to improve the quality and efficiency of service delivery.

The typical salary range for this position is $111,000 to $169,000. The salary is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus. 

Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.