Alpha/Beta Coordinator

Streaming is believing

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable — and valued — contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world, while gaining meaningful experience across a variety of disciplines.

About the role

Roku is seeking a qualified and versatile Alpha/Beta Program Coordinator as part of the Quality Assurance team in Manchester.

The PM is responsible to recruit and manage a group of internal and external customers that needs to assist with testing, new features and regression testing of general features, and provide valuable feedback on a multitude of different projects.

You should be able to represent Final customers concerns in meetings with cross-functional, project team members and provide valuable end-user feedback to improve the customer experience.

This position requires excellent written, organisational and management skills as well as the ability to organize, manage and motivate testers to provide valuable feedback, ensuring that we release the highest quality product possible and help bring those projects to market on time.

What you’ll be doing

• Manage multiple international alpha and beta programs with hundreds of testers to provide early feedback on pre-released products, software, channels and games
• Continuously screen and recruit proficient internal alpha and external beta candidates
• Administer and monitor beta forums for multiple projects
• Coordinate pre-release testing with internal employees
• Collect and Analyse usage data
• Troubleshoot and provide detailed bug reports for issues reported from beta, employees and Customer Support
• Provide clear status report on all projects
• Design surveys that provide valuable feedback
• Regularly publish status for all current alpha and beta projects
• Work with 3rd party beta companies for special beta projects
• Implement processes that reduce the risk of information leaks
• Liaise with other Roku Alpha/Beta Coordinators, both in the UK and other time zones to share information and collate reports.

We’re excited if you have

• 5+ years of experience in program or project management in the software or consumer electronics industry
• Ability to work on several multiple projects at the same time
• Experience collating feedback and presenting detailed reports with a concise summary
• Excellent verbal and written communication skills
• Excellent project management skills
• Experience with Excel tool
• Experience with Atlassian tools is a plus
• Experience working with other people to troubleshoot their issues to find a root cause
• Must be exceptionally adaptable, organised, resourceful and motivated
• Knowledge of consumer product and web user interfaces and networking functionality
• Bachelor’s degree or higher (or extensive relevant experience)

Our unique culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

Meet Tim Granger, our Sr. Software Engineering Director from our Cambridge office...

Hiring Manager: Alastair McGeoch

Recruiter: Shuhel Ramos

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