Director, Global Security Operations Center

Director, Global Security Operations Center, GSS Strategy & Plans

Global Safety & Security, People, San Jose, CA USA

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers worldwide while gaining meaningful experience across various disciplines.

About the team

The Roku Global Safety & Security team is an enterprise function, focused on enabling the business and keeping our workforce safe and secure. We are a multi-disciplinary, diverse, global team, that is integrated into all segments of the corporation.

About the role

The Roku Global Safety & Security (GSS) team is scaling its 24/7 risk monitoring, mitigation, and response capabilities and needs a strong, experienced leader to help build and manage a world-class Global Security Operations Center (GSOC) at our San Jose, CA campus.

We’re seeking a senior-level risk professional who excels in people, vendor, and technology management, and who will thrive in an exciting, technology-driven environments. The GSOC will function as the cornerstone for GSS; all business-facing security needs will funnel through it. Therefore, candidates must be able to understand Roku’s current risk exposure, aptly envision and plan for the risks ahead; be able to create a program that provides value to the business, execute on a strategic vision and be willing to continuously pressure test, assess, and evolve the program to meet the ever-changing threat landscape.

What You’ll Be Doing

Management & Partnerships

• Be able to manage diverse teams, be a good teacher, and able to articulate clear requirements
• Excel at managing multiple priorities and escalating significant issues to senior-level management as necessary, while providing reasonable solution options
• Seek authentic partnerships throughout the business, and with critical vendors
• Leveraging GSS vendors and government partners to collaborate with Trust + Engineering to provide monitoring, response, and investigative support

Technology

• Identify new technologies and business processes to improve overall GSOC efficiency
• Manage operational implementation of technology and process changes in accordance with approved change management plans
• Develop technology platforms and to create an integrated common operating picture for the business to provide global situational awareness
• Assist Security operations with security systems technology integration, design, and implementation
• Be able to develop + implement GSOC technology capabilities, optimizing security preparedness, incident reporting, risk monitoring, travel safety, and emergency response

Business Analysis and Program Development

• Have experience assessing the needs of the business and in providing timely, executive-level briefings
• Serve as a senior-level contributor to strategic discussions about the direction of the global program and programmatic evolutions that expand and improve GSOC services and customer experience
• Oversee the GSOC to ensure coordination with interdepartmental business partners globally to provide intelligence, coordination, and communications on security-related matters
• Contribute to the development and/or maintenance of policies and procedures impacting GSOC efficacy
• Support the development of enterprise security services such as crisis management, workplace violence, travel security, special crimes, and security awareness training
• Create clear governance/playbooks and escalation procedures and pressure-test for compliance
• Value metrics and analytics. Develop a metrics dashboard that articulates appropriate return-on-investment
• Remain up to date on emerging security trends that may impact the company
• Understand tactical/actionable intelligence and the value it brings to risk management

We’re Excited If You Have

• A Bachelor’s degree, advanced degree and/or relevant certifications a plus
• A passion for customer service
• Experience overseeing and/or developing a GSOC for a multinational organization required
• Expertise in a physical security role (corporate security, security operations, intelligence, military, law enforcement)
• Comfort leaning into risk without sacrificing effective security response
• The ability to work independently and drive results in a nimble environment
• Excellent oral communications skills, with proven comfort engaging directly with client and other customers
• Excellent written communications skills, to include editing final products for business leader and diverse stakeholder consumption
• The ability to manage diverse teams, be a good teacher, and able to articulate clear requirements
• Experience assessing the needs of the business and in providing timely, executive-level briefings
• Skills to develop + implement GSOC technology capabilities, optimizing security preparedness, incident reporting, risk monitoring, travel safety, and emergency response
• An understanding of tactical/actionable intelligence and the value it brings to risk management
• Ability to manage multiple priorities and escalate significant issues to senior-level management as necessary, while being able to provide reasonable solutions
• The ability to forge authentic partnerships throughout the business, and with critical vendors
• Demonstrated comfort with technology, with ability to quickly navigate and oversee the use of multiple systems and applications

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn’t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

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