FGB'ers gave this company a 4/5 in overall job satisfaction
FGB’ers working at Roku rated their manager’s support a 4.7/5
Employee Resource Groups including Women of Roku, Parents & Caregivers
You are in charge of your own career, your own hours, how you want to work and what you want to focus on.
Roku offers 16 weeks paid maternity leave
The future will not be televised. It will be streamed. Help us make it happen.
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
We are looking for a rockstar to join our fast-paced environment to contribute to Product Operations at Roku Pay. This individual is responsible for investigating and triaging incidents. Creating monitors for system performance and setting up alerts to improve detection will be a key responsibility. This person will maintain SLAs for issue acknowledgement & resolution and promote automation & tooling needs to deliver a better user and customer experience. This person is quantitatively driven, detail-focused and possesses a high level of problem-solving expertise. She/he is experienced in utilizing data to size impacts, identify issues and setup alert thresholds. This person will work closely with Engineering, Operations, Product and Partner Management teams to define processes and improve efficiencies to meet service-level objectives for the organization.
What you’ll be doing
How we measure success
We're excited if you have
Preferred: Bachelor's degree (B.A., B.S., B.F.A.) – or relevant professional experience
Based in San Jose, Santa Monica, or New York
The Roku culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company’s success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you’ll be part of a company that’s changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn’t real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
Unconscious bias training
Short term disability
From your first day at Roku, you'll make a valuable — and valued — contribution. As a relatively small and fast-growing public company, we offer you an unrivaled opportunity to delight millions of TV streamers around the world, while gaining a variety of rich experiences across disciplines.
We don’t take ourselves too seriously, but we are serious about winning. That’s why we’re America’s No. 1 TV streaming platform, successfully competing with companies many times our size. Whether you’re a software engineer or data scientist, an ad executive or marketer, a finance or HR expert, or any ...