Part Time Customer Relations Coordinator
Allegheny County, PA
At Orkin, our purpose is to help protect the world where we live, work, and play.
Our Part-time Customer Service Specialists are committed to this purpose.
Our part-time Customer Service Specialists receive fully paid training and competitive wages. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to customers.
The Successful Customer Service Specialist Will . . .
- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
- Schedule & communicate with Service Technicians to meet customer requirements
- Perform outbound calls to customers to follow-up on service received
- Perform outbound calls to customers regarding outstanding account balances
- Receive payments from past due customers
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
- Reschedule unserviced accounts within 24 hours
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
- Use strong communication skills to communicate/empathize with customers
- Work well within a team
- Participate in quality assurance processes/programs/initiatives as requested
- Competitive hourly pay
- Quality, comprehensive training programs
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
- The Pest Management Industry is growing and is a recession resistant line of business
- Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to take your CAREER to the next level?
We require the ability to pass a drug screen. Candidates must meet the job requirements and perform the following job duties with or without accommodations:
- Excellent written and oral communication skills
- Strong customer phone service background
- Ability to multi-task, be organized, efficient, accurate and accountable
- Strong work ethic and capacity to handle high work volume in a teamwork environment
Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable