Customer Quality Program Manager (Hybrid)

This position is for a Quality Program Manager role acting as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.  The quality program manager serves as the customer’s voice throughout the organization and leads a cross functional team to resolve known issues and drive preventative actions to reduce quality escapes.

Primary Responsibilities:

• Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design and customer support.

• Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers.

• Drives processes to identify and manage risk in product development, (e.g. ZDP, PFMEA,MSA, Process Flow and Control Plans, etc.).

• Directs Escape management procedures, root cause analysis, develops recommendations for corrective action for design problems for internally produced products & processes.

• Working with product design and specification, devises testing plans, methods and equipment to assure a high level of product quality.

• Provides analysis of customer quality requirements against internal procedures and processes to ensure compliance.

• Leads customer audits/assessments when requested.

Basic Qualifications:

• Bachelor’s degree and 5 years of prior relevant experience.

• OR Advanced Degree in a related field and minimum 3 years experience.

• OR In absence of a degree, 9 years of relevant experience is required.

• Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

• Excellent communication skills (both verbal and non-verbal), must be able to quickly and concisely summarize complicated technical topics.

• Ability to effectively lead a cross functional team to drive quality improvement initiatives.

• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.

• Must be a U.S. Person/Permanent Resident “Green Card” holder.

Preferred Qualifications:

• Masters of Business Administration (M.B.A)

• Program and or technical project management experience.

• Experience with external customers.

• Aerospace industry experience.

• Ability to navigate change and ambiguity.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Employee Scholar Program, tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

• Ovia Health, fertility and family planning

• Employee Assistance Plan, including up to 5 free counseling sessions

• Incentives for a Healthy You

• Bright Horizons, back-up child / elder care and college coach resources

• Autism Benefit

• Doctor on Demand, virtual doctor visits

• Adoption Assistance

• Teladoc Medical Experts, second opinion program

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.